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Consultant – Genesys (Call Center Technology)

Pitney Bowes Polska sp z o.o.

  • Poznań

    Poznań, Greater Poland
  • offer expired a month ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • home office work
  • remote recruitment

Technologies we use

Operating system

About the project

We are looking for an experienced, detail-oriented, self-motivated Genesys & AWS Connect Consultant with a proven track record of solving challenging technical problems on the Genesys & AWS Connect platform to join our IT team supporting the business Call Centre & Inside Sales groups.

Your responsibilities

As a Consultant, you will be a core member of the development team supporting this business-critical platform.

You will have a broad telephony and omni-channel understanding, with experience on how best to design an enterprise omni-channel experience for our clients. You will design solutions that meet the business functional requirements, build, test, iterate, and deploy the changes that support ongoing enhancements. This includes existing core and custom features, and new functionality such as integrations, new features and automated business processes.

You will play a leading role in code reviews, guiding the team towards better designs and clean, standardized coding using architectural and best practice guidelines as well as undertake code performance and related analysis.

You should be willing to dive deep, develop rapidly and get things done. You should have an entrepreneurial spirit, love autonomy, know how to deliver and long for the opportunity to build pioneering solutions to challenging problems. You should have a flexible and proactive work ethic to facilitate and respond to changing project requirements and/ or client objectives and innovate ways to meet these goals successfully.

Our requirements

  • 3+ years of Contact Center Technologies is required. Experience on Genesys and AWS Connect

  • Must have handled at least one cloud migration projects in AWS environment and should have worked in on-premise contact center solutions.

  • 3+ years hands-on experience in communicating with users, other technical teams, describe software product features and design solutions with strong verbal and written English skills

  • working on technology teams in development of technology solutions leveraging Genesys Contact Center Platform.

  • Proven experience defining complex technical designs and solutions

  • Strong analytical & troubleshooting skills with the ability to assess new and unfamiliar issues and work through potential solutions, issues, and risks.

  • Excellent interpersonal, networking, communications and organizational skills

  • Experience with both agile and waterfall implementation methodologies

This is how we organize our work

This is how we work

  • in house

What we offer

  • Fully Remote role (anywhere from Poland)

  • Competitive salary on employment contract or B2B

  • Opportunities to grow and develop your career: personal development plan, access to e-learning platforms (Linkedin Learning), knowledge sharing, trainings and professional development programs,

  • Interesting career path in an international organization

  • Employees’ benefits package: life insurance, private healthcare - LuxMed, MultiSport card, social package, employee referral program (up to 1500 USD per recommended candidate)

  • Office in the city center with free parking space, bike parking, relax area (ping-pong, table football) & fully equipped kitchen, free drinks & snacks

  • Team building events and conferences

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • dental care

  • computer available for private use

  • retirement pension plan

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • extra social benefits

  • meal passes

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

Pitney Bowes Polska sp z o.o.

Pitney Bowes is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; office mailing and shipping; presort services; and financing.

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