Oferta pracy

Consumer Service Specialist with French (temporary with remote work option)

Swarovski Global Business ServicesAbout the company

  • Norwida 5, Gdańsk
    Gdańsk, Pomeranian
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • additional / temporary
  • specialist (Mid / Regular)

Swarovski Global Business Services

Norwida 5


Your responsibilities

  • Delivering high quality and consistent service by e-mail, phone or chat

  • Resolving queries and complaints by understanding the consumer’s needs

  • Advising consumers on products

  • Contributing to the internal knowledge data base

  • Supporting back-end activities of the CRM system

  • Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation (GDPR))

  • Acting as a consumer advocate in the organization while interacting with other internal departments

Our requirements

  • Fluency in French and English (speaking and writing)

  • Fast learner with strong customer service focus

  • High degree of accuracy and attention to details

  • Strong communication and cooperation skills


  • Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow)

  • A comprehensive understanding of the local culture of supported countries

  • Work experience in a virtual, multi-national set up

  • Knowledge of eCommerce business

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate products and services at discounted prices

  • extra social benefits

  • pre-paid cards

Swarovski Global Business Services

At Swarovski we add sparkle to people’s everyday lives. We value people who show a real passion for what they do, and who inspire that passion in colleagues and customers. When you join us, you become part of something big: as a company, and in our teams, we live by family values. Wherever you go, you’ll find a caring environment where personal passion drives company performance.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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The New Swarovski is a Wonderlab where magic and science meet.

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.