Oferta pracy

Consumer Service Specialist with German

Swarovski Global Business ServicesAbout the company

  • Norwida 5, Gdańsk
    Gdańsk, Pomeranian
  • Offer expired 6 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Swarovski Global Business Services

Norwida 5


Technologies we use


  • ServiceNow

  • SAP

Your responsibilities

  • Delivering high quality and consistent service by e-mail, phone and chat

  • Resolving queries and complaints by understanding the consumer’s needs

  • Advising consumers on products

  • Contributing to the internal knowledge data base

  • Supporting back-end activities of the CRM system

  • Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation (GDPR))

  • Acting as a consumer advocate in the organization while interacting with other internal departments

  • Building sustainable relationships of trust through open and interactive communication

Our requirements

  • Fluency in German and English (speaking and writing)

  • Work experience in a customer- and commercial- focused retail environment

  • High degree of accuracy and attention to details

  • Strong communication and cooperation skills

  • Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow)

  • Ability to foster effective collaboration with a high number of stakeholders

  • A comprehensive understanding of the local culture of supported countries

  • Work experience in a virtual, multi-national set up

  • Knowledge of eCommerce business

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • corporate products and services at discounted prices

  • extra social benefits

  • pre-paid cards

Swarovski Global Business Services

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.

Our Global Business Services (GBS) hub, based in Gdansk, Poland is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.

We are searching for a ServiceNow Functional Analyst eager to support and advise customers as well as lead a compliant and smooth process.

Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

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Swarovski is a Wonderlab where magic and science meet.

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.

Working for us is more than just a job - it's being part of a beloved brand, steeped in heritage, and renowned worldwide for quality and craftsmanship. We offer a competitive salary, learning and developing opportunities and provide a wide range of benefits (lunch card, private medical care, multisport card and more).

Candidates from outside Gdańsk/Tricity area may also benefit from our relocation support.