Consumer Services Agent with Italian

Kimberly-Clark EMEA GBS Services sp. z o.o.About the company

  • Wielicka 28/b, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • junior specialist (Junior)

Kimberly-Clark EMEA GBS Services sp. z o.o.

Wielicka 28/b


Your responsibilities

  • Respond to Consumer contacts and determine the nature of the interaction,

  • Handle contacts from all channels, including but not limited to phone calls, e-mails, letters and social media,

  • Ensure that all Consumer contacts are handled, efficiently and promptly to leverage Consumer satisfaction and promote Kimberly-Clark products and services,

  • Manage and share Consumer insights gained with the Consumer Services Team Leader and Management Team in a timely and effective manner,

  • Immediately escalate serious Consumer complaints as per processes,

  • Compose and translate text where required,

  • Place the Consumer at the heart of everything by improving engagement and interaction - focus on providing best in class Consumer services experience,

  • Ensure all Regulatory and GDPR processes are adhered to,

  • Improve operations using LEAN principles, Visual Management and Work Standards.

Our requirements

  • Relevant experience in Customer/Consumer/Complaint processes care,

  • Ability to work independently, self-motivated,

  • Strong communication skills and telephone manner,

  • Flexible with can-do approach,

  • Salesforce knowledge will be beneficial,

  • Attentive to details,

  • Very good English and Italian language skills.

What we offer

  • Opportunity to grow in newly created team, participate in process transition,

  • Complex training and knowledge transfer,

  • An annual performance related bonus,

  • Private medical cover with dental care,

  • Life insurance, benefit platform,

  • Safe working environment with home office solution.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • dental care

  • extra social benefits

  • employee referral program

  • charity initiatives

  • yearly bonus

Kimberly-Clark EMEA GBS Services sp. z o.o.

For more than 150 years, our personal care products, including Kleenex, Huggies, Kotex and Andrex have given millions of people all over the world, comfort, dignity and freedom.

Our Kraków office (Kimberly-Clark EMEA GBS Services) opened in 2018 and has been rapidly growing as part of an award-winning global network.

Our people, our values and our culture make this a unique place to be. We embrace diversity and celebrate authenticity. We welcome people with original points of view and experiences. Here you will join a truly dynamic international team and there are endless opportunities to grow personally and professionally at Kimberly-Clark.

Search job opportunities at Kimberly-Clark Kraków and find out more about our team on our company profile page.

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Job Description

Do you have passion for providing great consumer service and previous experience in handling complaints? Are you a French speaker who would like to join a globally recognized Consumer Goods brand? Do you have excellent attention to details and a keen eye for improvement opportunities?

Then the Consumer Services Agent role could be for you!

Position overview:

You will be working in newly created team in Krakow, providing exceptional consumer service throughout EMEA, whilst actively promoting brand loyalty and sharing key consumer insights to the management team.

Health, safety and wellbeing is of paramount importance here at Kimberly-Clark. Due to the ongoing situation with COVID-19, please therefore note that all interviews are currently only being scheduled via our online video interviewing platforms. This means we can continue to identify and hire great talent in a safe and secure manner.