Oferta pracy

Contact Center Consultant (CN)

Accenture Capability Network

  • Lower Silesia

    Lower Silesia
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Designing and implementing contact center solutions

  • Cooperation with global, enterprise clients

  • Providing transformation services across Next-Generation Customer Care.

Our requirements

  • Experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions eg. (IVR, Callback, Web, Email, Chat, SMS, Social Media.) applications solutions using application development tools

  • Functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and Omni-Channel Orchestration routing applications using Contact center platforms dev tools

  • Sound and expert understanding of Contact Center solutions, components both for on premise and cloud solution types)

  • Hands-on experience with products from leading vendors such as Genesys, Amazon Connect, Twilio

  • In depth Experience in designing and implementing key business processes in the domain of Customer Services

What we offer

  • Challenging job in a dynamic, professional, international and multicultural environment

  • Opportunity to gain exceptional on Polish market, skills, knowledge and experience gained on large scale international projects

  • The unique chance to work in a global network using only state-of-the-art tools and technologies

  • One of a kind experience with best know-how, with broad access to certifications and professional industry-recognized trainings.

  • Very attractive and competitive salary as well as a well-defined career path shaped to the individuals career focus & priorities

  • Attractive benefits package: Remote/Hybrid way of work, Cafeteria System, Multisport card, Lunch card, Private medical care, Employee Assistance Program, 100% paid sick leave, AMEX Gold Card, Lounge Club Priority Pass, Life insurance, Employee referral program and much more…

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • corporate credit card

  • pre-paid cards

  • employee referral program

  • opportunity to obtain permits and licenses

Working Conditions:

  • Employment contract (umowa o pracę)

  • Headquarter in Warsaw with offices in Cracow, Wroclaw or Lodz.

  • Due to COVID-19 global situation we are delivering our work remotely. Knowing that our Capability Network model is based on traveling and serving advisory working closely with our Clients, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required if pandemic situation will change.

Accenture Capability Network

The Customer Sales & Service functional team is aligned to the Capability Network division of Accenture and works with clients across its marketing, sales and services department. The team provides transformation services across three key offerings: Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.

Capability Network is a Global Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations around the world. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland Capability Network is located in Warsaw, Krakow, Wroclaw and Lodz. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.

“Join our world class capabilities and experience unique opportunities to grow your skills with us.” – Małgorzata Nasiłowska, Accenture Capability Network Lead for Poland

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

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