Contact Center Manager With German

Grafton RecruitmentO firmie

8000–13000 złbrutto / mies.
  • Poznań, wielkopolskie

  • Ważna jeszcze 14 dni
    1 Luty 2020
  • Umowa o pracę
  • Pełny etat
  • Kierownik
top

Grafton Recruitment, founded in 1982, is a leading provider of recruitment solutions with more than 30 years' experience. Grafton Recruitment is one of Europe's largest independent firms, placing experienced professionals, mid &top management in all industry sectors, functions and public services.With 30 offices in Europe and about 650 employees we cover the following countries: Czech Republic | Hungary | Ireland | Lithuania | Poland | Romania | Slovakia | Turkey.Our high quality of service is proved by ISO certificate.

Contact Center Manager with German
Miejsce pracy: Poznań
4-26-55980

An international organization based in Poznań, currently is looking for candidate for the position of Contact Center Manager. We are looking for an experienced contact center professional to join our senior leadership team.

Main tasks:

  • Responsibility for implementation of tasks
  • Indicated business line management
  • Setting goals for teams and overseeing implementation
  • Building and maintaining good customer relationships
  • Forecasting trends, providing reports and information
  • Staff planning according to indicators
  • Managing subordinate team (5 Team Leaders)

 

Requirements:

  • 7 years of experience in customer service enviroment
  • 3 years of experience in team management
  • Fluent in German, min. C1
  • Very good knowledge of English, min. B2
  • Ability to effectively lead, develop, coach, encourage and motivate others
  • Documented successes and initiative in implementing optimization
  • Strong organizational, planning and problem-solving skills with the ability to prioritize multiple issues
  • Excellent oral and written communication skills and the ability to effectively communicate with a diverse audience and at every level of the organization

 

Benefits:

  • Stable employment based on an employment contract
  • Annual bonus
  • Participation in interesting projects
  • Benefits (medical care, sports card, lunch card)
  • Professional implementation training
  • Office located in the center of Poznań

 

Prosimy o dopisanie klauzuli: "Zgadzam się na wykorzystanie przez firmę Grafton Recruitment Polska Sp. z o.o. danych osobowych w celu pośrednictwa pracy (posiadania i przetwarzania przekazanych danych osobowych oraz ich udostępniania klientom w ramach prowadzonych projektów rekrutacyjnych) zgodnie z obowiązującą Ustawą o Ochronie Danych Osobowych (Dz.U.2002 r. Nr 101 poz. 926) aż do momentu pisemnego wycofania zgody. Potwierdzam, że zostałem poinformowany o prawach do zmiany, dostępu i ochrony tych danych".

Grafton Recruitment, founded in 1982, is a leading provider of recruitment solutions with more than 30 years' experience. Grafton Recruitment is one of Europe's largest independent firms, placing experienced professionals, mid &top management in all industry sectors, functions and public services.With 30 offices in Europe and about 650 employees we cover the following countries: Czech Republic | Hungary | Ireland | Lithuania | Poland | Romania | Slovakia | Turkey.Our high quality of service is proved by ISO certificate.

Contact Center Manager with GermanNumer ref.: 4-26-55980

An international organization based in Poznań, currently is looking for candidate for the position of Contact Center Manager. We are looking for an experienced contact center professional to join our senior leadership team.

Main tasks:

  • Responsibility for implementation of tasks
  • Indicated business line management
  • Setting goals for teams and overseeing implementation
  • Building and maintaining good customer relationships
  • Forecasting trends, providing reports and information
  • Staff planning according to indicators
  • Managing subordinate team (5 Team Leaders)

 

Requirements:

  • 7 years of experience in customer service enviroment
  • 3 years of experience in team management
  • Fluent in German, min. C1
  • Very good knowledge of English, min. B2
  • Ability to effectively lead, develop, coach, encourage and motivate others
  • Documented successes and initiative in implementing optimization
  • Strong organizational, planning and problem-solving skills with the ability to prioritize multiple issues
  • Excellent oral and written communication skills and the ability to effectively communicate with a diverse audience and at every level of the organization

 

Benefits:

  • Stable employment based on an employment contract
  • Annual bonus
  • Participation in interesting projects
  • Benefits (medical care, sports card, lunch card)
  • Professional implementation training
  • Office located in the center of Poznań

 

Prosimy o dopisanie klauzuli: "Zgadzam się na wykorzystanie przez firmę Grafton Recruitment Polska Sp. z o.o. danych osobowych w celu pośrednictwa pracy (posiadania i przetwarzania przekazanych danych osobowych oraz ich udostępniania klientom w ramach prowadzonych projektów rekrutacyjnych) zgodnie z obowiązującą Ustawą o Ochronie Danych Osobowych (Dz.U.2002 r. Nr 101 poz. 926) aż do momentu pisemnego wycofania zgody. Potwierdzam, że zostałem poinformowany o prawach do zmiany, dostępu i ochrony tych danych".

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