Oferta pracy

Contact Centre Agent


  • Dubai, United Arab Emirates

  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Help customers to complete their airline bookings and get ready to explore their destination.

  • Actively promote and sell the airline’s products and services.

  • Provide travel advice to ensure a smooth customer journey at every touch point.

  • Offer support and solutions when there is a change to customers’ travel plans.

  • Boost customer satisfaction and loyalty by demonstrating Emirates’ high-quality standards.

  • Comply with legal and technical requirements by following market and company regulations.

Our requirements

  • You are fluent in English and Polish, and confident in using your language skills over the phone (it is a voice channel role).

  • You are passionate about sales and customer service (previous experience is an advantage but not a must).

  • You have PC user skills and are comfortable navigating across different systems whilst simultaneously speaking to customers.

  • You cope well with pressure, and understand the value of receiving and adapting to feedback in relation to your performance measures.

  • You are open-minded and enjoy cultural diversity.

  • You are able to work shifts between our current opening hours of 08.00 and 20.30, including some, but not all weekends on a roster basis.

  • English - higher advanced/fit for negotiation

  • Polish - higher advanced/fit for negotiation

What we offer

  • We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE.

  • Get inspired by our international community and our social events.

  • Work in a comfortable office environment with casual dress code with access to in-house dining facilities.

  • Discover the world with highly discounted airline tickets.

Job purpose

We are looking for Customer Sales & Service professionals to join our growing multi-cultural team in our home city, Dubai.

This position is based in our Dubai hub, in the heart of Emirates’ operations. It’s an exciting opportunity to connect our customers with their dream vacations, help them attend once-in-a-lifetime events and reunite them with family and loved ones. You’ll get to interact with customers from all over the world and help them reach destinations across our global network, spanning six continents.

You can apply for this role by pressing APPLY button.