Contact Centre Specialist in HR Services

Antal SSC/BPO

5 000–9 000 zł brutto / mies.

Looking for new responsibilities within Customer Service, HR Operations and business processes? Do you need professional and personal development?

Our Client - a prestigious international company - may have an offer for you!

Contact Centre Specialist in HR Services - a new global position [START-UP; 2 shifts: 8 am - 4 pm, 2 pm - 10 pm]

Numer ref.: CS/HR

Responsibilities:

Resolve queries and escalations on a timely basis utilizing an omnichannel technology solution (phone, email, chat, etc.)
Monitor customer inquiry and exception workflows regularly to ensure resolution within the defined SLA and KPI
Ensure all interactions and transactions are accurately and timely documented in the business operation system for full transparency
Work closely with our supplier management team, client accounting teams, service providers, customer experience and operations teams in multiple locations across the world to ensure quality and timely services are being delivered to customers
Engages and adopts new technology enhancements and features, sharing these updates and promoting them internally and with customers to encourage high usage of tools and self-service support
Cognizant of customer trends; articulates and shares these to leadership to enable the continual development of technology, products and services in support of the customer experience vision
Contribute to the knowledge base for the betterment of overall operations and recommend process improvements changes based on business objectives

Requirements:

Professional experience in the area of Customer Service / Contact Centre / Call Centre /Helpdesk / Service Desk in an international environment is desirable
Fluent English (C1 level)
Good knowledge of another European language would be an asset (especially Italian, Spanish, Portuguese or German)
Excellent communication, presentation, problem-solving, organisational and relationship building skills
Experience in HR Operations / HR department / HR Administration would be an asset
Knowledge of Zendesk or another ticketing system would be an asset
Availability to work in two shifts week by week (8 am - 4 pm, 2 pm - 10 pm) + 1 weekend per quarter

The Offer:

Interesting career in the new SSC structure (the first department in a start-up in Poland)
The position of Junior Specialist or Specialist or Senior Specialist (depending on experience)
Various development opportunities in a dynamic global environment
Responsibility for services on an international scale
Taking part in transition of business processes within Customer Service and HR Business Operations
Adequate salary (depending on experience) with benefit package
Permanent fully remote work is available (work in the office in Warsaw may be required during onboarding period - first few weeks)

Please send your CV in English at:

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