- Piotra Skargi 6A, KatowiceKatowice, Silesian
- Offer expired 2 months ago
- Remote recruitment
- Remote work
- contract of employment
- junior specialist (Junior)
What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Content Engineer position is responsible for the implementation and updating of software titles and packages within the Jamf Pro Patch Management feature, as well as for the creation and maintenance of patch software definitions hosted by Jamf. This role interfaces with many areas of the organization, third parties, and customers and will work closely with Engineering teams to refine and curate a backlog of additional Software Title Definitions and ensure the backlog accurately reflects customer priorities. Finally, the Content Engineer will be key in ensuring new content is appropriately prioritized for quick implementation to support Jamf customers.
• Create / maintain Patch Management Software Titles, Software Packages, and documentation for patch management.
• Respond to customers via Jamf Nation to help resolve or clarify questions around Patch Management Software Titles.
• Assist in troubleshooting and maintenance of automation tools used to generate updated Software Titles and Packages.
• Monitor Jamf Nation Feature Requests to maintain a list of customer-requested Patch Titles.
• Serve as the domain expert within Jamf for information regarding Patch Management Software Titles.
• Communicate with stakeholders around bug fixes, plans to implement changes, and new Software Title and Application Packaging decisions.
• Stays current and up to date on collection of metrics.
• Enables and trains engineers in the implementation of new or updated software titles and packages in the overall patch process.
• Ability to interact effectively with co-workers in a remote, global environment.
Experience working with JSON.
Experience with Git/Stash.
Experience working with macOS DMG/PKG files.
Basic understanding of software update workflows (preferred).
Basic understanding of app deployment and patch management workflows with Jamf Pro (preferred).
General Experience Agile Software development (preferred).
Good and effective communicator, able to relate with different individuals at multiple levels within the organization as well as with customers and third parties.
Ability to train others.
Ability to explain complex technical issues in an easy and understandable manner.
Fluency in English.
What we offer
Work from home when needed.
Attractive medical and life insurance plans.
Trainings and courses budget.
High-tech equipment (Macbook Pro, Macbook Air, iPad, iPhone, Apple Watch).
Office in the center of Katowice.
26 days of paid holidays for everyone + 2 days of paid VTO (volunteer time off).
English lessons with native speaker.
Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people love to businesses, schools, and government organizations by simplifying Mac, iPad, iPhone and Apple TV deployment, management and security — anytime, anywhere.
We are a group of curious, self-starters with a passion for helping people make sense of technology – freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best Apple infrastructure and security platform in the world. We have over 1,300 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com
How we help you reach your best potential:
We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.
Our people are what make us great, and we protect our people. Jamfs across the globe receive a superior compensation and benefits package.
Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
Opportunity to make a real and meaningful impact for more than 38,000 global customers with the best Apple device management solution in the world.
We put people over profits – which is why our customers keep coming back to us.
Ability to support and give back to your community through volunteer paid time off.
We embrace all perspectives. Our employee led I&D groups encourage employees to make real, actionable differences here at Jamf.
Ability to grow in your professional career through advancement opportunities, including tuition reimbursement for those obtaining a degree.
24 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Over 100,000 Jamf Nation users, the largest online IT community in the world.
You are the right kind of Jamf if:
You go above and beyond for others, genuine and willing to help, always. You support the team around you, you don’t point fingers or pass blame. You take responsibility for your actions, are open, and respect others. You value different perspectives, in how you work and how you learn. You are naturally inquisitive, like to create and be creative. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You put people first. You are a good person, someone who just wants to do the right thing.
Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We focus on the human before we focus on the technology. We are just good people that have it at their core to do what’s right – for our customers, our employees and our communities.