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Contingent Work Analyst

Shell Business Operations

  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Shell Business Operations

Czerwone Maki 85

Dębniki

Kraków

Your responsibilities

  • First point of contact on Contingent Workforce Inquires from the business.

  • Single point of contact for all non-technical System related queries from business users.

  • Subject Matter Expert for System Contract Labour and Consultancy processes and policies.

  • Identifies and executes Value opportunity in close cooperation with the business

  • Manages long term Business relationship/partnership ensuring top notch customer service

  • Manages Salesforce Case management system -log, track, manage and resolution of Inquires.

  • Resolves queries/issues and engage/escalate to appropriate teams (if required) for issue resolution.

  • Resolves System invoice issues and work with relevant teams for issue resolution.

  • Delivers Ad Hoc System Training, System Troubleshooting and Help Guides.

  • Demonstrate commercial acumen and provide appropriate commercial challenge to business via demand management, specification management and price management.

  • Works collaboratively with Contracting & Procurement Leads/Category Managers on deviation to category strategy.

  • Supports Hiring Manager with candidate selection and follow up for Hiring Managers if required.

  • Manages individual sourcing process as per contractor classification, rules and supplier quilt.

  • Ensures correct contractor setup the first time – End to end System Contract creation for Assignment and Project Agreement.

  • Performs appropriate Job Matching to ensure demand is mapped to the correct suppliers.

  • Arranges and manage onboarding virtually; works closely with business to ensure resources are onboarded/off-boarded successfully

  • Reviews and manage change requests from businesses to ensure contracts are updated.

  • Enforces compliance and governance with Human Resources, Categories, Legal and Fiscal policies.

  • Identifies cost savings opportunities and work collaboratively with Contracting & Procurement team to deliver the value.

  • Provides Hiring Manager with the request status updates.

  • Maintains data accuracy in System.

  • Proactively notifies Hiring Manager on expiring contracts to ensure prompt action is taken before expiry.

  • Manages System contract completion, contractor evaluation & ensure System payment request is complete.

  • Demontratea CI mindset by JUST DO IT initiative

  • Complies, Executes Standard Operating Procedures (SOP)

Our requirements

  • Self-starter with ability to work independently

  • Need to have strong verbal and written communication skills and be able to communicate to a wide group of stakeholders globally

  • Strong analytical skills

  • Deliver excellence (customer service focus) and continuous improvement (ability to assess and diagnose problems and to propose solutions that are simple and effective)

  • Optional Awareness of ERP and RtP process

  • Good interpersonal and stakeholder management skills

  • Be results oriented

  • Well organized and able to manage competing priorities

What we offer

  • Modern office set-up with its own canteen and discount for meals, coffee corner, relax rooms, bike & car parking space, electric charger for cars and improved accessibility standards

  • Attractive and competitive salary package

  • Programmes that support well-being & mental health: Employee Assistance Programs, medical consultations and coaching sessions

  • Discount for Shell fuel

  • Complex medical care and individual life insurance

  • Assistive technologies and reasonable adjustments for people with disabilities

  • International working environment and collaboration in high vibrant community

  • Work-life balance support: hybrid working & flexible time arrangements, sabbaticals, MultiSport Card, vouchers for cultural and free time activities

  • Additional funds for trainings and certifications / role dependant (ACCA, CIMA, CIPS, Lean Six Sigma)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • no dress code

  • coffee / tea

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • electric car charger

Recruitment stages
1

Explore current opportunities & vacancies.

2

Discover and apply online

3

Connect with us at interview

4

Final Assessment

Shell in Kraków

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4700 professionals: 4500+ in Kraków and 200 in Warsaw.

Our employees represent 59 nationalities and operate in over 20 different languages.

People with disabilities are more than welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.

If you have disability or special need that requires accommodation, please let us know by completing Application form.

Shell Business Operations Krakow becoming the 1st Shell business by number of staff in Europe. We currently provide operations for almost 40 countries, and are a strong European foothold for divers departments as follow:

- Customer Operations

- Contracting & Procurement

- Trading & Supply

- Finance Operations

- HR Operations

- External Relations

- Internal Communications

- Lubricants Supply Chain

- Legal

- Retail

- Technical Asset Operations

- Creative Solutions

Shell Business Operations

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company. Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Shell Business Operations is a key differentiator, delivering competitive advantage for Shell across the world with first-class activities, including simplification, standardization and digitalisation.

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