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Control Office Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Support the delivery of the Finance Risk and Control governance (e.g. RCMMs, or locally equivalent forums).

  • Support the RCA refresh and update of RCAs with Risk Owners, Risk Stewards and Control Owners as required (annual requirements of trigger event)

  • Improve Global RCA assessment including calibration of risk assessment and read across of issues.

  • Engage with the Global Finance NFRO Programme team and support the delivery of NFRO programme requirements aligned to the Finance COO

  • Identify, document, manage and monitor Issues and Actions management: Ensuring timely management of issues with Helios as well as supporting a proactive culture for raising issues in a timely basis.

  • Drive the delivery of effective Finance COO Risk and Control Governance.

  • Provide Quality Assurance and oversight on the governance reporting.

  • Adhoc reporting requirements (projects, one-off).

  • Tracking the status of open issues/actions and audit points.

  • Helping improve data quality & consistency (e.g. data corrections made once, centrally)

  • Support risk and control data capture in Helios (and related tools).

  • Supporting control owners, control officers and the Assurance team with issues & actions tracking and reporting.

  • Data quality monitoring including defining and agreeing remedial actions.

Our requirements

  • Experience working in an Operational Risk, Control Office or Audit Function, preferably in Finance

  • Experience working in Financial Services

  • Part qualified or qualified Accountant (ACA/ACCA) and/or an undergraduate degree

  • Detailed and hands on experience with assessments of risks and controls

  • Strong communication skills including verbal, business writing and effective presentation skills

  • Demonstrate initiative and strong problem solving skills

  • Ability to work in fast-paced environment, effectively managing multiple and competing priorities

  • Knowledge of Sarbanes Oxley compliance procedures (preferable)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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