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Control Office Senior Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Supporting the Global CCO Team deliver various special projects

  • Providing risks and controls related expert inputs and developing high quality documentation for RCAs

  • Working with the Finance and non-Finance stakeholders globally to develop best-in-class materials, communicating the requirements to all regions and functions; supporting them in enhancing their documentation, risk awareness and capabilities

  • Helping improve the control environment via proactive management of risks, controls, and issues

  • Analysing data to support planning & delivery

  • Preparing meeting material for governance forums – focus on information which will drive the management of risks and improvements in controls

  • Creating training material and communications

  • Drive the delivery of effective Finance COO Risk and Control Governance.

  • Provide Quality Assurance and oversight on the governance reporting.

  • Adhoc reporting requirements (projects, one-off).

  • Tracking the status of open issues/actions and audit points.

  • Helping improve data quality & consistency (e.g. data corrections made once, centrally)

  • Support risk and control data capture in Helios (and related tools).

  • Supporting control owners, control officers and the Assurance team with issues & actions tracking and reporting.

  • Data quality monitoring including defining and agreeing remedial actions.

  • Undertaking ad hoc project management, execution and analysis work requested by line management

  • Initial point of escalation for the Finance COO function by acting in an advisory role

Our requirements

  • Three to five years of experience working in an Operational Risk, Control Office or Audit Function, preferably in Finance

  • Three to five years of experience working in Financial Services

  • Qualified Accountant (ACA/ACCA) and/or an undergraduate degree

  • Experience with assessments of risks and controls

  • Strong communication, business writing and presentation skills

  • Ability to work in fast-paced environment, effectively managing multiple and competing priorities

  • Thorough understanding of HSBC’s activities, products, processes and systems (preferable)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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