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Control Room Team Manager

Ingram Micro CFS Fulfilment Sp. z o.o.

  • Sulechów

    Sulechów, Lubusz
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • team manager

Your responsibilities

  • IT Service Management - delivery and maintenance of ITSM processes in operations and to manage service performance to defined standards and SLAs. Team Manager role to take the lead where appropriate and directly support the site Automation Manager.

  • Co-ordinating all automation activities through their team of reports.

  • Control Room & IT Implementation - support or own solution design and delivery of IT solutions, services and processes within area of responsibility.

  • Control Room & IT Change Management - support and manage all aspects of change and release management, using required predefined tools and processes, for IT systems within area of responsibility.

  • Control Room & IT Business Development - support business development activity for all new opportunities or accounts and renewals within an area of responsibility.

  • Internal Customer Relationships - manage and coordinate relationships and communication with business stakeholders.

  • External Customer Relationships - manage and support communication with external customers as appropriate to support business development and existing operations.

  • Training and Documentation - define the requirement for and then facilitate the creation and maintenance of required Control Room documentation. Delivery of appropriate IT training to.

  • Ensure the IT Strategy and Governance is adhered to.

  • Ensure knowledge and compliance with Health and Safety procedures for self and team and ensure training for all team members is kept up to date.

Our requirements

  • Logistics Industry .

  • Control Room, Automation & IT Experience and demonstrable JDA/ Red Prairie dispatcher configuration experience or any other WMS WCS.

  • Internal/External Customer Management.

  • Change Management.

  • IT Literate.

  • JDA/ Red Prairie Dispatcher configuration.

  • SQL (desirable).

  • iReports (desirable).

  • Project/Implementation Management (desirable).

  • IT Service Management (desirable).

  • Experienced superuser or equivalent first line support.

  • Solution Design (desirable).

  • Technical Knowledge.

  • An effective decision maker with the ability to understand the complex technical detail.

  • Effective team & stakeholder management.

  • Communication (written and verbal).

  • A clear and concise communicator.

  • Planning and Organisation.

  • MS Office applications.

  • Data analysis.

  • Ability to influence, persuade and co-ordinate as part of the Operations team.

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • fruits

  • integration events

  • no dress code

  • coffee / tea

For the role of Control Room Team Manager, you will be responsible for ensuring that you manage a team of technicians and support the implementation and project phases of the Control Room department.

The role will be responsible for the day-to-day management of a team of Control Room Technicians to ensure smooth system and product flow to exceed operational KPI’s.

Support business operations through IT Service Management, Implementation, Change Management, Internal & External Customer Relationship, Training and Documentation.

Act as WMS/WCS/SCADASubject Matter Experts for operations teams.

Manage the product flow through the automation.

Escalation point for any automation related issues.