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(COO IT) Head of EU Data Engineering

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Technologies we use


  • Agile

  • Cloud

Your responsibilities

  • Accountable for IT portfolio management for Group Data Technology in EU

  • indirectly through co-ordination of system schedules where the service is owned by another IT owner (e.g. Service Sustainability)

  • aligning IT strategy and with business objectives

  • Develop, lead and maintain an IT strategy to support GDT EU customer base including oversight of architectural design

  • Management of business relationships globally to ensure and maintain relevance and appropriateness of IT strategy to emerging business priorities

  • Influence across GB/GF and supporting functions in a matrixed environment, without direct control of the resources

  • Execution of DevOps and IT delivery to Data Services through a managed order book

  • Management of the GDT EU IT budget / resources and alignment of regional objectives / resources with the Global Business requirements

  • Accountability for IT spend, FTE, delivery and Support of EU services

  • Secure quality and maintenance of IT solutions so as to support sustainability of our service proposition to customers

  • Ensure compliance with external regulatory requirements, internal control standards and policies during the course of project execution

  • Measure and improve service quality

  • Review, build out and lead a high caliber DevOps team, ensuring high engagement and motivation levels

  • Develop critical skillsets in team members and provide a stimulating work environment

  • Recruit and retain high caliber, diverse team members

  • Establish career paths and mobility opportunities for teams

  • Manage underperformance through PIP & improvement or exit

  • Promote an environment that supports diversity inclusion and reflections HSBC brand & values

  • Manage key stakeholders in Technology and across the Group to identify priorities and recognize potential areas of opportunities

  • Ensure team members are trained and given the opportunity to become skilled in recent technologies and approaches including Agile, Cloud, Cyber Security, Analytics, Machine learning and Digital skills

  • Accountable for the strategic Agile/DevOps delivery framework

  • Communication with the relevant DevOps IT leads/Business stakeholders to ensure that IT delivery is along the overall strategic objectives set out for IT functions

  • Maintains partnerships with key Markets/GB/GF stakeholders, including, but not limited to other businesses within other group functions

Our requirements

  • The role requires significant credibility and a capacity to rapidly identify key opportunities, issues and themes which have material impact with the ability to establish clear action plans in conjunction with the GB/GFs

  • Experience in managing large scale IT portfolios in a complex environment on a regional or global scale

  • Subject matter expertise in data technologies, Cloud, regulation, other industry standards

  • Knowledge of current and emerging regulations related to data services on a global basis

  • Track record in technology leadership role at senior management level in a global financial institution

  • Knowledge of current and emerging regulations related to data services on a global basis

  • Good understanding of Customer Data and related regulations regarding the handling of such data

  • Evident experience in managing a Global Technology function

  • Significant experience in handling failures in production and ensuring timely recovery within SLA minimizing disruption to Customers

  • Strong leadership and people management skills together with prior experience in managing large and matrixed IT teams

  • Solid interpersonal and communication skills and the ability to manage in a dynamic and global environment

  • Excellent stakeholder management capability and experience in working with senior executive level

  • Strong change orientation, creative thinking and effective in leading flexible agile teams

  • Strong technical skills in understanding and deploying enterprise level application systems that are scalable and complex

  • Understanding of recent developments in technology including Agile methods, Continuous Delivery, Artificial intelligence, data classification, automation

  • Knowledge and sensitivity related to working across diverse geographies, time-zones and cultures


  • Experience in Agile methodologies. Ideally certified

  • Strong communication & networking skills

  • Ability to work autonomously and take accountability to execute and deliver on goals; strong commitment to high quality standards

  • Excellent time management skills, ability to efficiently prioritize and multitask, and work under pressure to meet deadlines and team objectives

  • Demonstrated ability to create and drive large-scale programmatic change in large organizations

  • Ability to develop cohesive working relationships with business partners

  • Leadership capabilities

  • Navigating – understanding and translating program objectives and aligning directions accordingly

  • Aspiring – being ambitious about providing the highest standards of delivery

  • Driving – setting stretching goals for self and teams and delivering them with courage and tenacity

  • Mobilizing – authentically engaging with team, colleagues and business partners to deliver at pace

  • Sustaining – making considered decisions that protect and enhance HSBC values, reputation and business

What we offer

  • Contact with top IT technologies available in the market

  • Employees’ benefits: Multisport Card, private medical and dental health care, life insurance

  • Free parking space for our employees – few minutes from the office,

  • Internal training events and workshops

  • Realistic career progression opportunities in an international organization

  • Casual dress code

  • Cultural exchange

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Job Description

  • Technology is rapidly changing, with customers wanting to interact more quickly and securely with their service providers. For HSBC Technology, the ability to deliver innovative technology, rapidly, continuously and safely, is at the heart of delivering simpler, faster, better banking experience that our customers and colleagues expect

  • Group Data Technology is responsible for the management of all data systems that support the HSBC Group across multiple businesses and functions. These include (but are not limited to) Collibra, Group Big Data Services, Teradata, SAS, Group Customer Data Utility and other cross business data systems

  • Data delivery both on premise and to Cloud, is a critical step in the successful delivery of projects

  • The Head of Group Data Technology for Europe will shape the strategy, build and run Data Engineering team, interact with all stakeholders within (and externally to) HSBC

  • Be responsible for financial and commercial management of infrastructure procurement, external service procurement, internal forecast and managing variances

  • The role sits within Group Data Technology and report into the GDT CTO UK, EU Big Data & Ingestion