Oferta pracy

Copacker Operations Representative

Ecolab Services Poland sp. z o.o.

Ecolab Services Poland sp. z o.o.

Opolska 114

Prądnik Czerwony

Kraków

Your responsibilities

The Copacker Operations Representative is a key member of the European Contract Operations Team and has responsibility for ensuring operational excellence when implementing new locations/products/contract manufacturers for the divisional portfolios. The Contract Operations Representative is also expected to drive service improvement to reach and maintain the targeted service levels from suppliers and consequent delivery to our customers.

The role is essential to the smooth running of the contract operations for our divisional portfolios, and to bring a high level of service to internal and external customers.

What you will do:

1) Operational Excellence - Implementation for New Locations/Products/Contract-Manufacturers

• Driving & co-ordinating projects for new product introduction at co-manufacturers

• Supporting technology transfer process before any new production, production movement or new supplier

• Internal cooperation with different departments to ensure product compliance with legal and ISO requirements

• Internal and external communication with associates in relation to specifications changes, through marketing, R&DE, planning, material planners, co-manufacturers etc.

2) Improve Service Levels, Handle Customer Complaints & Support on Quality Issues

• Reach/Maintain high supplier service level and consequent customer service level through monthly internal and external service meetings

• Prevent backorder situations during raw & packaging materials shortages

• Support Product Life Cycle Management from new product implementation to phase out status to minimize obsolescence and maintain supply continuity

• Customer complaint handling, investigation at co-manufacturer

• Participation in team meetings for serious quality issues

Our requirements

  • Degree in chemistry or related business degree

  • 3-5 years of experience in related field (project planning, external supplier management, quality, customer service, KPI management)

  • Fluent in English - other languages are a plus

  • Excellent Team Player

  • Proactive, self-motivated & resourceful

  • Perseverance, confidence & assertiveness

  • Action, service, and result-oriented approach

  • Strong communication, presentation and cooperation skills

  • Ability to partner with stakeholders on all levels in a multinational organization

  • Accountability, autonomy supported by effective decision making

  • Ability to identify gaps and opportunities for improvements

  • Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines

  • Openness for travel to suppliers - when needed

What we offer

  • Onsite training giving you the opportunity to learn, grow and shape your career

  • Private medical care for you and your family

  • 12 - month contract

  • Lunch subsidy for our onsite canteen

  • Social events such as family events, charity auctions

  • Attractive remuneration based on your experience and skills, other financial benefits such as an annual and Christmas bonus

  • Comfortable working environment (Library, relaxation area, casual dress code, air purifiers)

  • Hybrid system of work

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • computer available for private use

  • sharing the costs of tickets to the movies, theater

  • redeployment package

  • christmas gifts

  • employee referral program

Apply today and start owning your future!

12 - month contract.

Ecolab Services Poland sp. z o.o.

While many companies claim to change the world, we do it every day but helping our customers run their businesses better. Ecolab is the global leader in water, hygiene, and infection prevention solutions and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources. Our teams are united and inspired by our contribution to something bigger than ourselves.

There are over 400 of us in our Krakow Business Center, which is constantly growing, and we’re always looking for new talent to join our team. When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.

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