Courier's Experience Specialist (They/He/She)

Glovo

  • Warszawa

    Warszawa, Masovian
  • offer expired 7 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment

Your responsibilities

  • Be in charge of initiatives to improve couriers experience within the company

  • Identify proactively and lead initiatives to improve processes and service we provide for our Glovers (couriers)

  • Be accountable for couriers Pledge and held regular sessions with couriers to gather their feedback and identify areas of improvement

  • Prepare and create materials for couriers onboarding and educational purposes

  • Act as project coordinator, leading initiatives from the moment of brainstorming through different phases: planning, execution, test phase, control and presentation of final output and provide recommendations

  • Suggest, align and report to the Global Team local results and share best practices with other countries

  • Work on Glovers experience and put a lot of gas into it and help us become the #1 platform of couriers choice!

Our requirements

  • Customer Service experience

  • Great people and leadership skills - you will be the person of reference for our Glovers Fleet :)

  • Really good communications skills and customer service approach

  • Orientation to detail, proactivity and great organization skills

  • Proficient Excel and Google Sheets knowledge

  • Fluency in English and Polish

  • An analytical approach and ability to work in a dynamic environment

What we offer

  • Private health insurance

  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!

  • Discounted gym memberships

  • Flexible time off (take the time you need) and hybrid working model (own your time)

  • Enhanced parental leave including nursery support!

  • Online therapy and wellbeing benefit

  • Spanish or English classes 1x week

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • flexible working time

  • corporate products and services at discounted prices

  • meal passes

YOUR WORK-LIFE OPPORTUNITY:

  • We are looking for someone who will join our Supply Operations team and will be responsible for the development, maintenance and optimization of our Courier fleet.

WHAT YOU’LL FIND WHEN WORKING AT GLOVO:

  • Gas: Driven to deliver quality results quickly

  • Good Vibes: Bring positivity and communicate openly

  • Stay Humble: Self-aware and open to learning

  • Care: Uplift people and the planet

  • Glownership: Act as proud owners

  • High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you!

Glovo

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

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