sharing the costs of sports activities
Courier's Experience Specialist (They/He/She)
- offer expired 7 days ago
- contract of employment
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
Be in charge of initiatives to improve couriers experience within the company
Identify proactively and lead initiatives to improve processes and service we provide for our Glovers (couriers)
Be accountable for couriers Pledge and held regular sessions with couriers to gather their feedback and identify areas of improvement
Prepare and create materials for couriers onboarding and educational purposes
Act as project coordinator, leading initiatives from the moment of brainstorming through different phases: planning, execution, test phase, control and presentation of final output and provide recommendations
Suggest, align and report to the Global Team local results and share best practices with other countries
Work on Glovers experience and put a lot of gas into it and help us become the #1 platform of couriers choice!
Customer Service experience
Great people and leadership skills - you will be the person of reference for our Glovers Fleet :)
Really good communications skills and customer service approach
Orientation to detail, proactivity and great organization skills
Proficient Excel and Google Sheets knowledge
Fluency in English and Polish
An analytical approach and ability to work in a dynamic environment
What we offer
Private health insurance
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Discounted gym memberships
Flexible time off (take the time you need) and hybrid working model (own your time)
Enhanced parental leave including nursery support!
Online therapy and wellbeing benefit
Spanish or English classes 1x week
private medical care
sharing the costs of foreign language classes
flexible working time
corporate products and services at discounted prices
YOUR WORK-LIFE OPPORTUNITY:
We are looking for someone who will join our Supply Operations team and will be responsible for the development, maintenance and optimization of our Courier fleet.
WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
Gas: Driven to deliver quality results quickly
Good Vibes: Bring positivity and communicate openly
Stay Humble: Self-aware and open to learning
Care: Uplift people and the planet
Glownership: Act as proud owners
High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).