Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Credit & Collections Team Leader


  • offer expired 3 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • home office work, hybrid work
  • remote recruitment


Żelazna 51/53



Your responsibilities

  • Supervise the team to deliver high quality service to our Clients

  • Support Manager in Team Management (e.g. regular meetings, development plan, performance discussions and appraisals, career planning, setting goals)

  • Support Manager with setting up KPI and SLA based on business needs and ensure fulfilment

  • Drive Continuous improvement process (e.g. standardization initiatives, productivity improvements, best practices)

  • Coordinates processes of modification/automation and testing (e.g. SAP, bank platforms, other tools)

  • Accountable for full compliance with all company accounting policies & internal control

Our requirements

  • Minimum 3 years' experience in team management (8+ employees) in multi-country environment

  • Higher education degree in Finance is required

  • Shared Service Operations or BPO environment preffered

  • Experience in cash collection and risk management

  • Certification in International Credit Management and Certification of Trade FInance instrument will be a plus

  • Excellent English - both written and spoken (additional language will be an asset)

  • Good understanding of IT systems in general (familiar with SAP is an advantage)

  • Excellent interpersonal and communication skills

  • Ability to maintain a professional manner and positive (can do) attitude at all times

  • People management and development skills

  • Self-directed, well organized and effective team member able to work with minimal supervision in a fast paced environment managing multiple priorities

  • Determination in pursuit of the set goals

  • Strong analytical skills

  • Attention to detail and accuracy

  • Ability to communicate across organization and stakeholders

  • Analyse and solve problems quickly and thoroughly

What we offer

  • Competitive pay and attractive annual bonus

  • Creating new business structures for Global Business Center Complex environment of working with multiple stakeholders

  • On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture

  • Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)

  • Lot of flexibility in terms of work arrangements (work from office or from home)

  • Private medical care (various options to choose) and life insurance

  • Employee pension and savings plan

  • JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave

  • Multisport card, foreign languages classes

  • Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)

  • Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking

  • Working in a diverse and inclusive organization of 33 different nationalities


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • retirement pension plan

  • no dress code

  • sharing the costs of holidays for kids

  • charity initiatives

  • JTI Family Leave Benefit - additional paternity leave

  • Anniversary awards

  • JTI Benefit Platform

The role:

As Credit & Collections Team Leader you will be reporting to AR & CM Manager in the GBS O2C team based in Poland. As a candidate you should have experience in Team Management and be Subject Matter Expert for O2C Finance

As Credit & Collections Team Leader you will be responsible for:

- Team management

- Continuous improvement and process standardisation

- JSOX controls and compliance

- Maintain a high level of service with all business partners


JTI Poland is part of Japan Tobacco International, a leading international tobacco company. We operate in 130 countries, employ over 45,000 people worldwide and our product portfolio includes world-renowned brands such as Camel, LD, Winston and Logic, available on the Polish market.

In Poland, we employ over 2,300 employees and we are the 3rd player in the tobacco industry. Since the beginning of JTI’s operations in Poland in 2007, we have been the fastest growing tobacco company: our market share has more than quadrupled and our production volume has grown more than 10 times.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why since 11 years JTI is one of the Top Employers in Poland, in 2020 being ranked number one for the second year in a row.

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