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Credit Controller within GTRF European Regional HUB

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Dębniki

Kraków

Your responsibilities

  • Work in GTRF European Regional Operational HUB supporting HSBC Factoring clients and transactions

  • By ensuring that all Factoring (Receivables Finance) and Invoice Discounting transactions are processing in a controlled, effective manner and that all controls are always strictly enforced.

  • Providing phone and email communication with the clients and buyers

  • Monitoring of unpaid factoring invoices by the buyers

  • Carrying out activities aimed at reduction of the unpaid invoices

  • (email, phone correspondence, sending customer’s letters)

  • Allocation of the incoming payments with factoring invoices

  • Monitoring, utilizing of factoring credit lines by confirming with customer’s balances of the factoring invoices, reconciliation of those balances, maintaining additional controls regarding part of the invoices, maintenance of the invoices in the factoring system

  • Creating and managing itself high level relationship with Invoice Finance and Business Development Managers

  • Complete assigned tasks in the established timeframe as per process targets

  • Ensure that the productivity and quality levels are achieved as per the Service Level Agreements

  • Work towards sustaining team spirit

  • Work on a hybrid set up (office, work from home)

  • Possibility of learning of other GTRF products Service by GTRF European Regional Operational HUB as a part of the individual development plan agreed with Line Manager (Documentary Credits, Documentary Collections, Guarantees, Export Doc checking, RPA automations implementation, GTRF process improvement projects)

Our requirements

  • Practical experience in servicing of the Factoring/Banking products with the preferable focus on excellence customer service/Receivables Finance/Account Receivables/Accounts Payable

  • Experience with contact with the clients

  • Knowledge of banking products

  • Very Good English skills

  • Additional language skill will be an asset (German, Spanish, Dutch, French, Czech, Italian, Maltese)

  • Self-motivated work attitude which will allow working independently on job position

  • Very good communicative skills

  • Computer literacy

  • Desire to achieve and go beyond targets

  • Strong analytical skills, attention to details

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings near the city center of Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Purpose of the role

GTRF is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

Today, HSBC is the leading international trade bank and GTRF sits as part of Commercial Banking. We support customers’ right through the trade cycle, from raw materials – to manufacturing and shipment - to discounting and collecting invoices. We do this by working with Commercial Banking and Global Banking relationship managers, providing solutions appropriate for the customers' need.

The jobholder will work on a daily basis in GTRF European Regional HUB, being a part Europe GTRF CMB team and will cooperate with other onshore teams and clients across Continental Europe.