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Critical Incident Management Officer

  • Gliwice, Katowice, Częstochowa, śląskie pokaż mapę
  • Specjalista
  • 23.04.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Vattenfall is one of Europe’s largest generators of electricity and the largest producer of heat. The Vattenfall Group has slightly more than 20,000 employees. Vattenfall’s core markets are Sweden, Germany and the Netherlands. The Group also conducts business in Belgium, Denmark, Finland, Poland and the UK. The Parent Company, Vattenfall AB, is 100%-owned by the Swedish state. Vattenfall IT is the internal provider of IT infrastructure services for the entire Vattenfall Group. It is an international shared service centre, providing efficient and reliable IT services and support to the Vattenfall Group. Some 1 200 people in Denmark, Finland, Germany, Poland and Sweden work for us.

    We are now looking for an:

    Critical Incident Management Officer with NOC or Central Monitoring Experience

    Localization: preferably for our Gliwice or Katowice location but it will also be possible to be based in Częstochowa

    Key thighs:

    • Experience in dealing with critical incidents within IT environment (min. 2 years)
    • Stress management skills
    • Communication skills (be able to talk to management and technicians)
    • ITIL v3 knowledge
    • Good to have technical background


    • Lead during Critical Incident (ITIL severity 1) situations and help to resolve Critical Incidents
    • Participate in on-call duty for Critical Incident Management (24/7)
    • Identify, diagnose and resolve problems together with other support teams
    • Contribute to prevention of Critical Incidents
    • Follow the implemented processes (ITIL)
    • Participate in projects


    • Bachelor or university degree
    • Basic knowledge of Data Center infrastructure (Storage, Network, AD, Security) and/or Network Infrastructure and/or Application Operation
    • Very high degree of customer orientation and cooperation as well as very good communication skills
    • English skills: fluently, written and spoken
    • Ability to work independently in an international team and at the same time able to organize/coordinate work with others
    • Pro-active behavior, take initiative to improve our daily work
    • Willingness to travel internationally (occasionally)
    • ITIL v3 Foundation certified is a plus

    Interested? Send your CV by "Aplikuj teraz" button.