Critical Incident Manager

Atos Poland Global Services Sp. z o.o.

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • full office work, home office work, hybrid work
  • Immediate employment
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use

Operating system

About the project

The Critical Incident Management team is our company’s “fire crew” which supports over 200 customers around the globe, including the most critical contracts and services. We are here to drive the resolution of P1 and Major Incidents in a timely manner and we are really good at it.

Your responsibilities

  • Be a leader and true great teammate, we are on this crew together.

  • Demonstrate the ability to lead virtual teams and chair troubleshooting calls with confidence and authority.

  • Effectively handle interactions with stakeholders at all levels, from Service Desk agents to Senior Management executives.

  • Have excellent written and verbal communications skills in English.

  • Remain calmed and focused under stressful situations, being able to multi-task and delegate whenever required.

  • Strive for excellence and continuous improvement.

Our requirements

  • Experience in ITIL processes, experience related to the incident management will be an advantage.

  • Understanding of incident management and/or problem solving techniques.

  • General knowledge of IT infrastructure and technologies.

  • Leaderships skills, stress resilience and ability to learn quickly.

This is how we organize our work

This is how we work

  • in house
  • at the client's site
  • you develop several projects simultaneously

Development opportunities we offer

  • external training

  • industry-specific e-learning platforms

  • intracompany training

  • mentoring

  • soft skills training

  • support of IT events

What we offer

At Atos, great working conditions will always come without conditions.

Choose to shape the future of digital. And yours too.

Choose Atos.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • dental care

  • no dress code

  • extra social benefits

  • christmas gifts

  • employee referral program

  • charity initiatives

  • global IT projects

  • new technologies

Recruitment stages

Apply to work at Atos





Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting. We are also the worldwide IT partner of the Olympic and Paralympic Games.

Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.

Atos Poland Global Services Sp. z o.o.

At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.

Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

At Atos, the future is our choice.

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