Oferta pracy

(Critical) Incident Manager

Atos Poland Global Services Sp. z o.o.About the company

  • Kuyavia-Pomerania

    Kuyavia-Pomerania
  • Offer expired 21 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

The Critical Incident Management team is our company’s “fire crew” which supports over 200 customers around the globe, including the most critical contracts and services. We are here to drive the resolution of P1 and Major Incidents in a timely manner and we are really good at it.

Our requirements

  • Be a leader and true great teammate, we are on this crew together.

  • Demonstrate the ability to lead virtual teams and chair troubleshooting calls with confidence and authority.

  • Effectively handle interactions with stakeholders at all levels, from Service Desk agents to Senior Management executives.

  • Have excellent written and verbal communications skills in English.

  • Remain calmed and focused under stressful situations, being able to multi-task and delegate whenever required.

  • Strive for excellence and continuous improvement.

  • Experience in ITIL processes, experience related to the incident management will be an advantage

  • Understanding of incident management and/or problem solving techniques.

  • General knowledge of IT infrastructure and technologies.

  • Leaderships skills, stress resilience and ability to learn quickly

What we offer

At Atos, great working conditions will always come without conditions.

Shape the future of digital.

And your too.

#TheFutureIsOurChoice

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • dental care

  • no dress code

  • extra social benefits

  • christmas gifts

  • employee referral program

  • charity initiatives

  • global IT projects

  • new technologies

Recruitment stages
1

Apply to work at Atos

2

Screening

3

Interview

Atos Poland Global Services Sp. z o.o.

At Atos, as a global leader in secure and decarbonized digital

business technology, we work together with companies and

industries around the world.

AI, IoT, big data & analytics, cybersecurity, cloud, edge computing

and sustainability… shaping the future of the information space

with our clients is exciting yet challenging.

That is the reason why at Atos, together we bring the diversity

of our people’s backgrounds and skills to make choices that

will have positive economic, social and ethical impacts

on business and humanity tomorrow.

At Atos, the future is our choice.

Scroll to the company’s profile

Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting.

We are also the worldwide IT partner of the Olympic and Paralympic Games.

We employ over 110,000 employees worldwide, and thanks to our presence in 73 countries, we offer our clients expert services of the highest quality with global reach.

Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.