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CSR Online Advertising Specialist - Bulgarian Speaker

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 08.10.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    CSR Online Advertising Specialist
    - Bulgarian Speaker
    Place of work: Kraków

    Overall Job Purpose

    This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site in Krakow to apply an understanding of their products and drive ROI to an existing customer starting of small and medium business accounts with further development opportunities. Key activities include customer account reviews, upselling, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.

    Duties and Responsibilities

    • Provide high quality online customer service that exceeds the customers’ expectations
    • Deliver efficient troubleshooting and query resolution
    • Assist customers with account optimisation through various communication channels including social networks
    • Upsell additional product features to existing B2B customers
    • Identify, qualify and overcome customer objections
    • Ability to research and develop knowledge of customers products and services
    • Collaborate with other departments to resolve customer escalations within agreed timeline
    • Meet deadlines with a fast paced environment
    • Use initiative to identifying trends and/or process improvements
    • Participate in on-going product training and process upskilling
    • Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps,  Analytics, Shopping and Search

    Required Qualifications & Experience

    • Fluency in written and spoken English and the required language for this role is essential
    • Preferably 1 years’ experience in a customer service related field
    • Excellent communication and negotiation skills and confidence in dealing with customers
    • Comfortable working in an online environment with general computer literacy
    • Strong analytical and problem solving abilities
    • Self-motivation to meet and exceed individual and team targets
    • General knowledge of social media and digital platforms
    • Ability to work individually and as part of a team
    • BA/BSc degree or equivalent is preferable but not essential

    Competencies

    • Solutions Orientated 
    • Initiative
    • Collaboration
    • Organisational commitment  
    • Customer Focus
    • Teamwork
    • Organisation & Planning
    • Results Orientated 
    • Attention to detail
    • Problem Solving & Information Gathering
    • Resilience & Adaptability

    What We Offer

    • Vibrant, multi-cultural environment 
    • Quarterly performance bonus
    • Comprehensive Benefits Package 
    • Subsidised Health Insurance 
    • Cafeteria program
    • Career & Personal Development 
    • E learning access
    • Paid Annual Leave
    • Paid Sick Leave after Probation

    About Arvato

    Great brands entrust their customer service to Arvato.  We’re global with a long-term perspective, cross customer journey know-how and support Driven by technology, differentiated by experience, powered by people.

    Arvato is the Industry and Services Division of Bertelsmann AG, which ranks among the world's leading companies. Find out more here:  www.arvato.com/en

    Arvato is an equal opportunities employer and embraces diversity and does not discriminate on the grounds gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.

    At Arvato we recognise that different ideas, perspectives and beliefs are valuable assets that contribute and shape our company culture and are fundamental to our core basic values of partnership, creativity, entrepreneurialism and social responsibility

    I hereby agree to the processing of my personal data for the needs of the recruitment process, in accordance with the Act dated 29th of August 1997 on the protection of personal data (consolidated text: Dz. U. of 2002. No. 101, item 926, and further amendments)