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(CTC) Business Analyst

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 6 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Dębniki

Kraków

Your responsibilities

  • Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve.

  • Defines requirements management, designs solutions and structures based on business requirements.

  • Evaluates relative costs, benefits and obstacles of potential solutions before implementing.

  • Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.

  • Articulates or translates complex information in clear, meaningful and structured way to suit audience.

  • Identifies areas of impact on the target operating model and designs activities to mitigate impact.

  • Manages the change audience with communications, training and development.

  • Supports the programme management with impact assessment for change requests.

  • Uses systemic thinking and creativity in devising solution options.

  • Challenges business intent in a constructive manner.

  • Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.

  • Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.

Our requirements

  • Strong Business Analysis, requirements gathering and design techniques skills and basic business reengineering knowledge with a mix of business, operations and technology focused projects.

  • Excellent understanding and proved skills in change management and implementation management techniques and approaches.

  • Knowledge of Waterfall and Agile / scrum methodologies of project delivery and project management tools such as Clarity/ JIRA/ MS Office/Visio.

  • Understanding of banking and/or financial services industry and/or shared services organizations would be an advantage.

  • Analytical and problem solving skills; ability to use Design Thinking.

  • Effective, impactful communication, inter-personal and negotiating skills.

  • Proven ability to work across regions with global senior stakeholders and business sponsors.

  • Strong organizational skills and ability to pick up work right away in any phase, work independently and proactively.

  • Solid experience in Change Adoption processes, plan and implement change interventions to enable smooth transition to Business as usual, from requirements gathering, communications till end user training.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

About the role

Compliance Transformation (CT) ensures effective and efficient definition, planning, management and execution of global change programmes related to financial crime risk, supporting the business teams and HSBC to meet its regulatory commitments and covers key areas such as money laundering, sanctions and anti-bribery and corruption.

Global Transformation Business Analysts are at the centre of how Transformation shapes, delivers and embeds change working with the business and delivery partners. They are responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst’s change management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); tracking and taking actions on change readiness, adoption, feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other Global Transformation Analysts, SMEs and resources from our delivery partners.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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