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(CTC) Project Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.

  • Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks. Identifies and intervenes where there is slippage and variance from plan.

  • Collaborates and builds positive stakeholder relationships providing regular updates to resolve high priority issues affecting the project.

  • Analyses management reports, and derives insights from it to drive the right business decisions

  • Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.

  • Promotes pace and energy within the team and leads by example

  • Keeps focus on the medium and long term goals and the

  • Group’s values particularly when under short term pressure

  • Manages change and implementation to ensure the change lands well and sticks, contributing to benefits realisation

  • Manages project closure and handover to the business and/or function

  • Produces a well-defined project plan, identifying the key milestones and assigning responsibilities/resources

  • Develops the plan in line with Global Transformation Project Management Framework.

  • Communicates the plan to stakeholders

  • Develops and/or reviews estimates and estimating assumptions for the project’s schedule, effort, and cost using established Global Transformation estimating models, best practices, and past experience

  • Mobilises the project team and allocates tasks and roles

  • Provides timely reports on project status, risks and issues, evaluating project performance based on management information

  • Manages and reports on the project budget, acting on any variance

  • Manages and reports project risks, issues and dependencies

  • Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken

  • Plans and executes regular tollgates in line with HSBC Change Framework

  • Rolling resources off the project team in a planned and responsible manner, completing performance feedback and helping resources move onto their next project

Our requirements

  • Excellent understanding of the project lifecycle

  • Excellent understanding of Business Transformation Frameworks, Agile methodologies and best practice

  • techniques

  • Understanding of the purpose, value, culture and fundamentals of Global Transformation

  • Understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders

  • Project management skills and experience

  • People manager and broad experience in managing teams of different work streams

  • Examples of the delivery of on time and on budget projects that achieve business case stated outcomes –

  • a driver with bias towards delivery at pace and controlling project outcomes

  • In depth experience of working in a banking environment and change projects

  • Stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realisation

  • Implementation, change management and benefits realisation


  • PMP certification or training

  • Project management certifications (PMP, MSP, Prince 2 or Agile PM) are preferred

  • Ability to use Design Thinking approach framework – Advantage

  • Lean Six Sigma Yellow / Green Belt – Advantage

  • Experience with transformation changes in consulting capacity - Advantage

  • Knowledge of Business Transformation Frameworks, methodologies and best practice techniques - Advantage

  • Any relevant local banking qualifications such as ACIB (Associate of the Chartered Institute of Bankers) - Optional

What we offer

  • Stable and interesting job in professional team with international exposure

  • Friendly and welcoming culture

  • Access to professional training and professional qualifications

  • Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally

  • Consistent scope of responsibilities

  • Private health care, employees’ benefit

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Additional Information

Compliance Transformation (CT) ensures effective and efficient definition, planning, management and execution of global change programmes related to financial crime risk, supporting the FCR business teams and HSBC to meet its regulatory commitments. Financial crime risk covers key areas such as money laundering, sanctions and anti-bribery and corruption.