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CTO Contract Manager

  • Wrocław, dolnośląskie
  • Kierownik
  • 08.02.2017

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

Credit Suisse is a global financial services company providing a broad range of advisory services, solutions and products in Private Banking & Wealth Management and Investment Banking, to companies, institutions and private clients.  Credit Suisse is active in more than 100 countries and employs over 46,000 people.  As a stable company with a long banking tradition, we are one of the most respected banks in the world.

We offer entry-level hiring programs in a variety of business areas. Our programs give you the chance to make a difference from day one, and provide world-class training and support to help you to develop into a future business leader.  And throughout your career with us, you will benefit from cross-business and international mobility opportunities. 

We look for people with a wide range of experiences, interests and degrees who will add fresh perspectives to our business. A career with us means that you can help shape our future.

CTO Contract Manager # 090188
Workplace: Wrocław
090188

Description

CTO Vendor Governance is looking for a Contract Governance Manager to implement best practices and provide ongoing formal governance within its outsource managed capacity and service agreements.  The individual will be responsible for the day to day governance for several existing relationships and will be an integral member of the team to assist with overall management of CTO's current and future managed service  / managed capacity relationships.

  • Perform global management of managed service transactions during the operational run of the managed service infrastructure agreements
  • Lead standardized governance meetings in accordance with best practices in areas such as invoice review and validation, service performance management, change control, issue management, project management, communication management/education, etc
  • Creation of executive review materials / presentations and participate / present in review meetings with senior CS and supplier management teams (CTO MC level)
  • Manage the relationships to preserve anticipated business cases and  tracking of the various financial models to identify savings for the life of the agreement within the dynamic environment
  • Ensure compliance with CTO standards on managing contracts and governance to monitor executed contracts
  • Collaborate and work closely with end business owners and operations teams to ensure that the right scope of services are delivered with the appropriate service level attainment
  • Ensure that the managed service agreements are updated as necessary to reflect current business needs (e.g. updates to service levels, in-scope services, etc.)
  • Manage change control and project processes  to allow modifications to existing contracts, manage renewals, terminations, renegotiations and short-term business needs
  • Work closely with the CTO stakeholders, Sourcing and Vendor Management, Legal  to ensure that all T’s and C’s/templates and final negotiation positions are aligned with lessons learned and best practices so as to enable ease of implementation during the operational run of the agreement/Governance
  • Work within CTO Vendor Governance team to identify tactical and strategic opportunities to reduce cost, improve productivity and quality of services delivered by key suppliers. Take ownership of and manage the resolution of key opportunities to maximize value from contracts through consolidation of contracts, services, delivery methodology as appropriate
  • Develop and manage risk management and governance health checks to ensure compliance with CS policies, internal audit and external regulatory requirements
  • Support and implement the CTO Vendor Governance governance, protocols and standards on a global, regional and local basis, as required and act as an 'agitator' to understand current business needs and look for savings
  • Work with CTO management on enabling CTO strategies and objectives where these impact or are dependent upon key suppliers
  • Collaborate with other key enablers/partners  e.g. Legal, Finance and Sourcing and Vendor Management to ensure all upstream and downstream processes are executed in support of required deployments and ensure that CTO is aware of any associated requirements

Open to discussing flexible/agile working.

Qualifications

A. Hard Skills:

  • A solid background in managed services / outsourced procurement and governance
  • Prior history supporting complex multinational transactions
  • Prior work  experience and exposure to key industry players (e.g. Accenture, Cognizant, Tata, Wipro, BT, HP, IBM etc.)
  • Knowledge and prior work supporting the IT function
  • Prior work experience within financial services and/or a similar regulated industry
  • Experience optimizing spend within a managed services /outsourcing / shared services environment
  • Excellent logic skills and problem solving capabilities so as to be able to think about the downstream consequences
  • Ability to manage efforts when there are multiple divergent constituents / interests involved in a program who each have different desired outcomes

B. Soft skills:

  • Team player who can collaborate across multiple functional areas
  • A solid negotiator with the ability to work successfully with a large, diverse and demanding set of clients from the front office and the development technology functions
  • Experience managing international teams in high cost and low-cost locations
  • An adaptable individual who remains focused on delivering a long term plan
  • Conscientious and detail orientated, able to recognise compliance / non-compliance in a complex environment and act on findings
  • Must be dedicated, driven and flexible to the changing dynamics of an operational function
  • A good communicator who can write and speak clearly, concisely, and convincingly
  • Manage through influence and drive programs through a matrix managed organization
  • A self-starter capable of designing and implementing services
  • Entrepreneurial and innovative capability
  • Demonstrates a solid client focus
  • Solid mediation and facilitation skills
  • Ability to coordinate teams and to manage complex logistics
  • Demonstrates good teamwork and communication/ information sharing
  • Efficient operation management capabilities (e.g. six-sigma) to mange continuous improvement and cost optimization programs

EDUCATION AND EXPERIENCE:

  • A BS/BA degree
  • At minimum of 3 years direct working experience related to the commercial side of managed service / outsourced  agreements
  • A minimum of 3 years direct working experience in IT managed service agreement
  • A minimum of 5 years supporting a bank or financial services institution
  • Experience managing and developing staff

For more information visit Technology Careers.

We offer

  • Private medical care
  • Life insurance
  • Pension plan
  • Charity days
  • Training and development
  • Internal Mobility

Other optional

  • Language training course
  • Mentoring
  • Family – nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.) 
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)

If you apply for this role this means you agree with the following statement:


“Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorize Company to process my personal data for future recruitment processes.


Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.


Credit Suisse and affiliates registration details.-


Credit Suisse (Poland) sp. z.o.o                                               Registered office - Rondo ONZ street, 00-124 Warsaw
Credit Suisse Group AG                                                           Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates
Taleo (UK) Limited                                                                  Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
Cut-e AG Kleiner Burstah 12                                                   Registered office - 20457 Hamburg, Germany and
Milch & Zucker The Marketing & Software Company AG     Registered office -  Küchlerstraße 1, 61231 Bad Nauheim “

 

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