(CTO ES DigiBA) Data Analyst

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Citrix XenApp


  • Confluence

  • Jira

Operating system

About the project


HSBC are committed to transforming the way we work in order to meet the growing market demand for speed to market, delivery flexibility, and to stay competitive in an increasingly challenging marketplace. In order to facilitate the adoption of this strategy we are looking to recruit a Data Analyst to join our Digital Business Automation function.

We’re looking for a dynamic individual with a strong background of Data Analytics in IT Infrastructure.

The Team

Digital Business Automation (DigiBA) are a global function with over 250 staff in 12 countries. We are responsible for defining and implementing the strategy for a number of critical products across the organisation, as well as ensuring their availability, recoverability and security.

This Data Analyst role will be part of Observability Pod which is responsible for providing Observability solutions for the Critical Services within the HSBC IT Infrastructure environment.

Your responsibilities

  • Independently perform data analytics, including data mining, generation, data cleansing and data visualization of System and Application Performance data.

  • Transforming data into readable, goal-driven reports for continued innovation and growth.

  • Develop, implement, and maintain leading-edge analytic systems, taking complicated problems and building simple frameworks

  • Identify trends and opportunities for growth through analysis of complex data sets

  • Evaluate organizational methods and provide source-to-target mappings and information-model specification documents for data sets

  • Create best-practice reports based on data mining, analysis, and visualization

  • Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data

  • Work directly with management and users to gather requirements, provide status updates, and build relationships

  • Suggest ideas and contribute to implementing actions that will improve governance and administration or the way teams and individuals work together.

  • Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.

  • Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.

Our requirements

  • 3+ years of experience mining data as a data analyst

  • Proven statistical and analytic skills, including mining, evaluation, analysis, and visualization

  • The ability to extract and analyse data into clear and logical reports with a particular attention to detail.

  • Proficient in the use of the MS Office product suite including Word, Excel, PowerPoint and Outlook, particularly Excel with a knowledge of pivot tables, lookups, complex formulas, etc.

  • Strong knowledge of data manipulation languages such as Pythin, R, Spark, Scala, Apache Kafka necessary to build and maintain complex queries, streaming and real-time data pipelines

  • Hands-on with Data Handling, data acquisition, data transformation, and data cleaning.

  • Well versed with SQL and Relational Databases

  • Experience with data visualization using Tableau, Qlik Sense, Power BI, QuickSight, or similar tools

  • Experiece in Big Data with experience to handle and work with terabytes of data

  • Ability to communicate complex issues concisely and strong relationship management skills with the ability to manage and engage multiple stakeholders.

  • Understanding of end-to-end business/functional processes with industry vertical/sub vertical to be able to translate business requirements into system requirements and perform impact analysis of changes in requirements

  • Technical writing experience in relevant areas, including queries, reports, and presentations


  • Familiarity with modern machine learning methods for regression and classification

  • Experience on DevOps processes and Agile methodologies – Scrum, Kanban

  • Experience of using Service Now, Confluence, Jira is preferred

  • Knowledge of Event Management tools and of Operations Automation like AIOPs is desirable

  • Understanding of Cloud Concepts (AWS, GCP) and AI/ML is desirable

  • Knowledge and Understanding of Splunk, AppDynamics, Thousand Eyes is desirable


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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