(CTO ES - Distributed Compute) Senior Citrix Technical Analyst

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Citrix XenApp

  • XenDesktop


  • Confluence

  • Jira

Operating system

About the project

Technical operations & service management of Citrix XenApp/XenDesktop and virtual desktop related services.

Your responsibilities

  • Technical operations & service management of the virtual windows desktop (Windows 10/XenDesktop) and application virtualization service(XenApp).

  • Technical coordination of external service providers.

  • Project support and solution design for implementing business requirements.

  • Automation of processes and workflows (e.g. desktop provisioning, automated reports) to improve operational excellence and support project or Ad-Hoc requests.

Our requirements

  • Technical knowledge & experience with Citrix XenApp/XenDesktop.

  • General knowledge & experience with Microsoft Windows Client & Server technologies.

  • Complete skillset to analyze and technically implement the automation of processes, workflows, and reports.

  • Basic knowledge & experience with ITIL, IT service management frameworks and tools (e.g. Confluence, Jira, ServiceNow).

  • Good organizational, oral and written communication skills.


  • Skills in Microsoft Office especially Excel.

  • Experience with VMWare ESX environments.

  • Agile and Project Management skills.

  • Experience with collaboration platforms (e.g. MS Teams, Zoom, Cisco Jabber).

  • Experience in working for a bank or financial service provider and familiarity with the regulatory requirements.

  • German language skills.

What we offer

  • Working in an international team within an international environment and daily interaction with customers, colleagues and providers in various countries.

  • Flexible work and optional remote working.

  • A highly standardized IT environment, using the latest technologies.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Additional information

HTDE IT CS Workspace provides several IT services such as Citrix XenApp/XenDesktop, Active Directory, Windows Client, Software deployment, etc. to the Germany branch of HSBC and its international customers.

Services are provided with a high variety of sourcing levels, including completely local developments, locally provided services within globally defined standards, to partly or completely outsourced services provided or operated by global HSBC units or external service providers.

As a part of the team you will mainly be responsible for the technical delivery of these services, in alignment with global HSBC teams and external service providers.

Further you will help us to improve operational excellence by implementing the automation of processes and workflows, that are currently manual or semi-automated.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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