Oferta pracy

Custody Onboarding Manager

Citi Poland

  • offer expired 17 days ago
  • contract of employment
  • full-time
  • team manager
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Citi Poland

Marynarska 12

Mokotów

Warszawa

Your responsibilities

  • Direct management over a team of 2-6 people

  • Responsible for customer interaction, documentation issuance, review and system setups.

  • Timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.

  • Day to day management of the account opening and maintenance processing, including daily management of in process and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to clients.

  • Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients.

Our requirements

  • 5-8 years of experience in documentation review or account maintenance preferred.

  • Previous people and capacity management related experience

  • Securities Services / Custody experience (preferred)

  • Good interpersonal communication skills, ability to communicate with internal and external partners

  • Advanced execution skills. Exposure to Customer Service and handling of system, testing and rollouts.

  • Able to partner with businesses and other support functions at senior levels in setting strategy and priorities. Able to strive under pressure and covert opportunity from risk.

  • Proficient knowledge of English (written and spoken).

What we offer

  • Professional development in an international role, which provides a regular exposure to auditing activities in numerous countries within EMEA region.

  • An enjoyable and challenging learning path, which leads to a deep understanding of Citi’s products and services as well as development of your personal skills.

  • At Citi Solutions Center we cooperate with other Citi entities from all over the world. Working in our organization involves working on international projects, in a culturally diverse and dynamic environment as well as learning top quality organizational culture.

  • Competitive social benefits (medical care, multisport, life insurance, attractive pension plan, holiday allowance, flexible working schedule and other)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • flexible working time

  • corporate products and services at discounted prices

  • retirement pension plan

  • employee referral program

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Warsaw

Our employees took the lead on choosing equipment for our relaxation spaces, as well as the names of conference rooms in our HQ. That is why we hold meetings in "Winterfell", "Narnia", "Rohan" or "Gotham City". In a special area called the Sky Office, colleagues can not only relax, eat dinner, and play table tennis, but also use the area for training, social dialogue, and business forums. You'll also find a cafe and restaurant, parking facilities and bike racks at all our sites, and a medical centre in our HQ in Warsaw.