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Customer Service Representative

  • Warszawa, mazowieckie
  • Specjalista
  • 23.04.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Melitta is a family business. That ensures stability and long-term prospects. Working for Melitta means you are more than just a piece of the puzzle, you can make a difference.
    Worldwide, the Melitta Group manufactures and markets a wide variety of consumer products including foils and wraps, air cleaners and humidifiers, vacuum bags and cleaning products, and, of course, under the Melitta brand name, the full range of coffee preparation products for which the company is best known.
    Customer Service Representative
    Miejsce pracy: Warszawa

    Job Responsibilities 

    • Managing orders entry in SAP.
    • Managing orders fulfilment: making sure all parts of a customer order are delivered to the customer complete and on-time.
    • Ensuring on time transport organization.
    • Responding pro-actively to missing items or dead on arrival claims.
    • Handle customers enquires and complaints.
    • Actively signal payment issues.
    • Pro-active communication to customers in a clear and customer centric way.
    • Track service and delivery issues and propose constructive solutions/improvements.

    Required Knowledge, Skills and Abilities 

    • Detail oriented and self-motivated professional with experience in customer service and client relations.
    • Excellent verbal and written communicator with superior problem-solving skills.
    • Excellent organizational, time management, and follow up skills.
    • Take initiative and demonstrate problem solving ability.
    • Minimum 1 year of experience as a Customer Service Representative.
    • Proficient in English. Proficiency in German is a plus.
    • Prior experience working with SAP or similar ERP software highly desired.
    • University degree.

    We offer:

    • Contract of employment (umowa o pracę).
    • Competitive compensation.
    • Trainings from the first day of work.
    • Good atmosphere at work and comfortable working environment.
    Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.
    We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data by Melitta Poland Sp. z o.o., in accordance with the Data Protection Act as of 29 August 1997 (Journal of Acts of 2002, No 101, pos. 926 with later amendments) will be considered.