Customer Service Specialist With German (Internal Client)

  • Warszawa, mazowieckie
  • Specjalista
  • 07.03.2019
  • Ważna jeszcze 12 dni (do 06.04.2019)

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    Customer Service Specialist with German (Internal Client)
    Warszawa 29422/001

    First point of contact for all incoming queries from the company's employees and managers to efficiently handle HR, Payroll and HR-IT related requests and communicate effectively with employees, managers and HR.

     

    Client Details

    Our client is a leading global FMCG company which is currently developing its SSC based in Warsaw.

     

     

     

    Description

    • Respond to 1st line questions and cases submitted via telephone or e-mail and register and control client cases in the system
    • Trouble-shoot, research and resolve issues and provide customers with information or advice
    • Refer complex cases or questions that require follow-up to specialists or management and communicate effectively with requestor
    • Escalating complicated inquiries to the 2nd line when necessary
    • Under general supervision, respond to basic and moderately complex inquiries about policies and procedures.
    • Identify returning questions or opportunities for improvement on work processes, techniques and systems and make a suggestion for improvement to the team leader

     

     

     

     

     

    Profile

    • Fluent in English and very good German language skills
    • 1-2 years of relevant experience in a customer service environment
    • Strong customer focus and problem solving skills: Proposes ideas and alternatives to resolve issues, responds in a positive manner to questions
    • Communicative and collaborative: Strong interpersonal communication skills
    • Experience related to HR would be nice to have
    • Ability to interpret and apply HR policies and procedures
    • Flexible and stress resistant: The ability to multitask and structure the workload
    • Ability to work in an international and multicultural environment

     

    Job Offer

    • Permanent employment contract
    • Friendly atmosphere
    • Modern and colorful office
    • Flexible working hours
    • Private medical care
    • Sport card
    • Educational sponsorship

     

     

     
    [email protected]

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