Oferta pracy

Citi Poland

Customer Account Specialist - Commercial Cards

Citi PolandO firmie

  • mazowieckie

  • Ważna jeszcze 13 dni
    do: 28 maj 2021
  • Umowa o pracę, Umowa na zastępstwo
  • Pełny etat
  • Specjalista (Mid / Regular)
Grafika górna
Citi is more than a global financial services company. It’s an engine for progress. Join us, and you’ll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.
We’ve built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career
Customer Account Specialist - Commercial Cards
This is a maternity cover role.
 
In 2002, Citi established its regional Commercial Cards business to cater to the ever growing needs of its clients, providing Travel, B2B and Virtual card solutions. The regional EMEA business now covers more than 500 corporate clients, 45 markets with significant further expansion underway.
 
The main responsibility for Client Relationship Expert is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns. Day to day work consists of the following:
  • Frequent proactive client communication: regular conference calls resulting in action plans. Schedule, organize and carry on regular client service face to face reviews in collaboration with Account Management/ Relationship Management and other functional areas where relevant;
  • Influence the client to ensure that their programme operates optimally for both them and Citi;
  • Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues;
  • Taking ownership of issues and coordinating fast resolution;
  • Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with a client to reduce errors, bottlenecks and ultimately, costs;
  • Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
Requirements:
  • Fluent English and fluency in one of the following European languages  preferred (German, French)
  • A minimum of 2 years of experience in business to business customer service, account management or sales
  • Excellent Presentation & Communication Skills
  • Highly articulate, with influential verbal skills and precise written skills
  • Proven business maturity which result in gaining/maintaining credibility and respect with senior contacts at the client
  • Strong MS Office and system skill
We offer:
  • Opportunity to work in an international and diverse environment.
  • Exposure to a wide range of internal stakeholders as well as to senior management
  • Private healthcare
  • Group insurance
  • Private pension scheme
  • Flexible work schedule and working from home (home office)
  • Multisport program
Citi is more than a global financial services company. It’s an engine for progress. Join us, and you’ll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.
We’ve built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career
Customer Account Specialist - Commercial Cards
This is a maternity cover role.
 
In 2002, Citi established its regional Commercial Cards business to cater to the ever growing needs of its clients, providing Travel, B2B and Virtual card solutions. The regional EMEA business now covers more than 500 corporate clients, 45 markets with significant further expansion underway.
 
The main responsibility for Client Relationship Expert is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns. Day to day work consists of the following:
  • Frequent proactive client communication: regular conference calls resulting in action plans. Schedule, organize and carry on regular client service face to face reviews in collaboration with Account Management/ Relationship Management and other functional areas where relevant;
  • Influence the client to ensure that their programme operates optimally for both them and Citi;
  • Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues;
  • Taking ownership of issues and coordinating fast resolution;
  • Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with a client to reduce errors, bottlenecks and ultimately, costs;
  • Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
Requirements:
  • Fluent English and fluency in one of the following European languages  preferred (German, French)
  • A minimum of 2 years of experience in business to business customer service, account management or sales
  • Excellent Presentation & Communication Skills
  • Highly articulate, with influential verbal skills and precise written skills
  • Proven business maturity which result in gaining/maintaining credibility and respect with senior contacts at the client
  • Strong MS Office and system skill
We offer:
  • Opportunity to work in an international and diverse environment.
  • Exposure to a wide range of internal stakeholders as well as to senior management
  • Private healthcare
  • Group insurance
  • Private pension scheme
  • Flexible work schedule and working from home (home office)
  • Multisport program

Ogłoszenie archiwalne