Oferta pracy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Customer Administrator with English


  • Katowice

    Katowice, Silesian
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • Delivering services to partners, and customers within agreed Service Level Agreements

  • Providing mailbox management / email responses to employees' queries

  • Managing Document Management System

  • Handling ad-hoc requests/queries from customers

  • Managing and updating websites and mobile apps and ensuring they work properly

  • Arranging member communication release

  • Providing governed provider communication to members

  • Providing operational support to Presenting team such as booking management system and reporting

  • Ensuring that all client documentation is archived within the client’s folder

  • Pro-actively identifying issues and risks and flagging them in timely manner

  • Checking if Aon’s pension administration providers have submitted all regulatory returns within the relevant timescales

  • Increasing the level of processing knowledge

  • Suggesting and implementing changes to tools and documentations needed to support effective service delivery

  • Continuously giving and asking for constructive feedback

  • Actively attending meetings with the team, internal clients and partners

Our requirements

  • Excel skills

  • Ability to analyze processes and identify improvements

  • Ability to identify and respond to risks

  • Ability to focus on details

  • English level – C1

  • Ability to lead meetings and conference calls if required

  • Ability to manage work streams in a project

  • Ability to work effectively in a project team

  • Excellent time management & organizational skills

  • University degree or equivalent work experience

What we offer

  • Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback

  • Flexible remote work environment

  • Employee-appreciation culture (multiple recognition programs)

  • The best medical cover on the market with free dental care

  • Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)

  • Generous benefits package (personal accident insurance, benefit platform for vouchers and more)

  • Internal career opportunities, individual development plan, professional development training and resources

  • Lots of social events, charity actions and opportunities to integrate with colleagues!

  • Benefits

  • private medical care

  • remote work opportunities

  • integration events

  • dental care

  • corporate sports team

  • corporate library

  • no dress code

  • extra social benefits

  • employee referral program

  • extra leave

Please attach CV in English only.