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Customer Advisor with Czech

Webhelp Poland Sp. z o.o.

  • Lesser Poland

    Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work
  • Immediate employment
  • More than one vacancy
  • remote recruitment
  • Робота для іноземців
    без польської

Your responsibilities

  • Complex support for Czech-speaking customers for the global perfumery chain

  • After-sales customer care

  • Process inbound calls and emails (shop online, taking and processing orders, payment information, general customer care)

  • Maintain the highest quality of customer service in accordance with the standards of the project

  • Provide clients with reliable and accurate information in response to their questions

  • Close cooperation with the support department and Project Manager

  • Active communication within the team and support of the team members

Our requirements

  • Experience in written/telephone customer service is appreciated but not required

  • Czech language level (min. C1) with English (min. B2) or Polish (B2) - to communicate with the team

  • General interest in beauty and current trends- experience in this field is a plus

  • Excellent interpersonal skills

  • Ability to work independently and as part of the team

  • Reliable and multitasking

  • Good organization skills and flexibility

  • Motivation and willingness to work and learn

  • Cheerful and optimistic attitude towards the client and the team

  • Excellent computer skills and stable internet connection

  • Training starts on 14.10.2022

What we offer

  • Full-time employment contract

  • Possibility of professional development

  • co-financing for the Benefit MultiSport card

  • Private medical care

  • Christmas vouchers

  • Paid remote training (2 weeks)

  • Working hours: Monday to Saturday, 9.00 am – 8.00 pm (shifts) (2 Saturdays per month are required)

  • Workplace: remotely in Poland

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • remote work opportunities

  • extra social benefits

  • holiday funds

  • sharing the costs of holidays for kids

If you are looking for a new challenge in an international environment, please send us your updated CV.

Webhelp Poland Sp. z o.o.

People first. Numbers later. We are a global community of more than 100,000 people who challenge what’s out there. Especially when it comes to outsourcing services. We delight clients with our energy, transparency and emotional intelligence. We have developed a strong culture of promotion from within because we want every Webhelper to feel valued and recognized. It’s alright with us if you’re just starting out and don’t know yet where you want to get. That’s how all great stories begin. Technology is part of our DNA. And human thinking is part of our genome. That’s why when we put people first, everything comes alive!

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