Oferta pracy

Customer Advocate with Spanish

WebInterpret SAS

  • Warszawa

    mazowieckie
  • ogłoszenie wygasło 6 lat temu
  • Specjalista

Webinterpret is a leading e-commerce specialist solution that helps facilitate cross-border trade. Its operations center is in Warsaw, Poland, and headquarters in Sophia Antipolis, France. Over the last year, Webinterpret has grown by more than 300% and it shows no signs of slowdown.

To support this growth, we are looking for a self-motivated and experienced:

Customer Advocate 1st Line Support - Spanish Market

RESPONSIBILITIES

  • Interact with customers through  email, chat and phone.
  • Investigating and solving customer's technical issues.
  • Cooperating with other departments.
  • Representing company and maintaining high customer satisfaction level.

WE OFFER

  • Attractive remuneration package and bonus system.
  • Work within a young, dynamic and international team.
  • Gain personal visibility in the e-Commerce industry while working with partners like eBay and Amazon, beneficial for future career development.
  • A strong integration/training plan to allow you to perform quickly.
  • Access to free espresso and chillout room.
  • Relocation, referral and integration programs.
  • Free French, English, German and Polish lessons.
  • Free coffee and fruits.

MUST HAVE

  • Excellent customer service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful and conscientious.
  • Excellent/Native Spanish.
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
  • Very good written and oral communication skills in English.
  • A passion for social media or web-based software.
  • An appreciation for easy to use, intuitive software.

NICE TO HAVE

  • Basic knowledge of MySQL.
  • At least 1 year of experience in Customer Services or Account Management.

To apply please send us a copy of your latest CV via Aplikuj teraz button.

We are passionate, ambitious and fun. We love what we do and the results we create.

Our company values are reflected in every decision we make. Check it out here:
https://www.facebook.com/WebInterpret

Please include the following statement in your application:
"I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)".

We are passionate, ambitious and fun. We love what we do and the results we create.

Ogłoszenie archiwalne