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Customer and Sales Support Business Process Consultant

Kimberly-Clark EMEA GBS Services sp. z o.o.

Kimberly-Clark EMEA GBS Services sp. z o.o.

Wielicka 28

Podgórze

Kraków

Your responsibilities

  • You will focus on identifying projects and initiatives, initiate, lead and participate in projects driving improvement

  • Play a key role in processes review and improvement, providing analytical and strategic support to various stakeholders.

  • Deliver and design a project road map for the department, coordinate and support within the team

  • Act as a liaison between Customers, Sales Team and other KC teams by developing strong and open relationships allowing quick and efficient information flow and issue resolution

  • Define and implement a process ensuring that:

  • Sales queries if customers are eligible for service based on set criteria (location & volume) are answered

  • Supporting sales with service cost and environmental impact calculations

  • Supporting sales by providing service agreements based on findings from site assessments (using template provided and information from sales person)

  • Liaising with customer/distributor to get service agreements signed

  • Liaising with customer/collection partner to ensure service logistics are set up correctly

  • Liaising with customer with any required signage, marketing materials, other set up questions and managing any changes to service

  • Establish a process to:

  • Maintain collection trackers that record the collection weights (and fees due if relevant) by customer

  • Preparing monthly service orders for customers that choose to bill via KC (following pre-established process – note this is a limited number of customers)

  • Preparing monthly/quarterly/annual/adhoc reports for customers and distributors based on collection trackers

  • Manage business critical application escalations and contribute to optimizing processes (SAP, SFDC, Customer Portal, Integrity, EPIM)

  • Support the achievement of all departmental objectives

  • Join various project teams upon request to provide expert knowledge of Sales Support processes

  • Assist with other ad hoc tasks to ensure the CX Sales Support manages its deliverables

Our requirements

  • Behaviours and Competencies:

  • Build Trust:

  • Assume positive intent in others and welcome different perspectives and debate. Commit to a group decision even if it was not your preferred option

  • Create and execute influence strategies that persuade key stakeholders to take action that will advance shared interests and business goals

  • Work effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; make the most effective use of the capabilities, insights, and ideas of all individuals

  • Win Consistently:

  • Setting high standards of performance for self and others

  • Be accountable for your actions and seek accountability in others

  • Continuously Improve:

  • Initiate and maintain strategic relationships with stakeholders inside and outside the organization (customers, peers, cross-functional partners, external vendors, alliance partners) to advance business goals

  • Encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitate the implementation and acceptance of change within the workplace

  • Make Decisions: Obtain information and identify key issues and relationships relevant to achieving a long-range goal or visions; commit to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values

  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions

  • Think Customer: Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities.

  • Be proactive, take initiative

  • Build Talent: Share your knowledge and know-how with other team members

  • Take part in company’s development initiatives

  • At least 2 years of experience in Sales Support team

  • Excellent analytical and problem-solving skills

  • Excellent communication skills verbal and written

  • Fluent in English is a must

  • Advanced Excel skills

  • Proven ability to work independently, with minimum supervision

  • Proven track record of training team members and supporting project implementation

What we offer

  • Possibility to grow and develop within a stable, well-known international brand,

  • An annual performance related bonus,

  • Private medical cover with dental care,

  • Life insurance, multisport,

  • Office close to city center

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • dental care

  • extra social benefits

  • employee referral program

  • charity initiatives

  • yearly bonus

The role of the Customer and Sales Support Business Process Consultant is an integral function of the EMEA Customer Experience Sales Support team. This role contributes bridging and connecting customers, sales and other KC teams by designing and implementing a “Right cycle” process.

Kimberly-Clark EMEA GBS Services sp. z o.o.

Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland.

Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®.

From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally.

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