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Customer and Sales Support Business Process Consultant
Kimberly-Clark EMEA GBS Services sp. z o.o.
- Wielicka 28, Podgórze, KrakówKraków, Lesser Poland
- offer expired 12 days ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
Kimberly-Clark EMEA GBS Services sp. z o.o.
Wielicka 28
Podgórze
Kraków
Your responsibilities
You will focus on identifying projects and initiatives, initiate, lead and participate in projects driving improvement
Play a key role in processes review and improvement, providing analytical and strategic support to various stakeholders.
Deliver and design a project road map for the department, coordinate and support within the team
Act as a liaison between Customers, Sales Team and other KC teams by developing strong and open relationships allowing quick and efficient information flow and issue resolution
Define and implement a process ensuring that:
Sales queries if customers are eligible for service based on set criteria (location & volume) are answered
Supporting sales with service cost and environmental impact calculations
Supporting sales by providing service agreements based on findings from site assessments (using template provided and information from sales person)
Liaising with customer/distributor to get service agreements signed
Liaising with customer/collection partner to ensure service logistics are set up correctly
Liaising with customer with any required signage, marketing materials, other set up questions and managing any changes to service
Establish a process to:
Maintain collection trackers that record the collection weights (and fees due if relevant) by customer
Preparing monthly service orders for customers that choose to bill via KC (following pre-established process – note this is a limited number of customers)
Preparing monthly/quarterly/annual/adhoc reports for customers and distributors based on collection trackers
Manage business critical application escalations and contribute to optimizing processes (SAP, SFDC, Customer Portal, Integrity, EPIM)
Support the achievement of all departmental objectives
Join various project teams upon request to provide expert knowledge of Sales Support processes
Assist with other ad hoc tasks to ensure the CX Sales Support manages its deliverables
Our requirements
Behaviours and Competencies:
Build Trust:
Assume positive intent in others and welcome different perspectives and debate. Commit to a group decision even if it was not your preferred option
Create and execute influence strategies that persuade key stakeholders to take action that will advance shared interests and business goals
Work effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; make the most effective use of the capabilities, insights, and ideas of all individuals
Win Consistently:
Setting high standards of performance for self and others
Be accountable for your actions and seek accountability in others
Continuously Improve:
Initiate and maintain strategic relationships with stakeholders inside and outside the organization (customers, peers, cross-functional partners, external vendors, alliance partners) to advance business goals
Encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitate the implementation and acceptance of change within the workplace
Make Decisions: Obtain information and identify key issues and relationships relevant to achieving a long-range goal or visions; commit to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values
Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions
Think Customer: Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities.
Be proactive, take initiative
Build Talent: Share your knowledge and know-how with other team members
Take part in company’s development initiatives
At least 2 years of experience in Sales Support team
Excellent analytical and problem-solving skills
Excellent communication skills verbal and written
Fluent in English is a must
Advanced Excel skills
Proven ability to work independently, with minimum supervision
Proven track record of training team members and supporting project implementation
What we offer
Possibility to grow and develop within a stable, well-known international brand,
An annual performance related bonus,
Private medical cover with dental care,
Life insurance, multisport,
Office close to city center
Benefits
private medical care
life insurance
remote work opportunities
flexible working time
dental care
extra social benefits
employee referral program
charity initiatives
yearly bonus
The role of the Customer and Sales Support Business Process Consultant is an integral function of the EMEA Customer Experience Sales Support team. This role contributes bridging and connecting customers, sales and other KC teams by designing and implementing a “Right cycle” process.
Kimberly-Clark EMEA GBS Services sp. z o.o.
Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland.
Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®.
From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally.