sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyOferta z szybkim aplikowaniem
co to?
Na oferty z aktywnym „Aplikuj szybko” zaaplikujesz jednym kliknięciem. Korzystają one z danych używanych przez Ciebie przy ostatnim aplikowaniu. Jeśli jeszcze tego nie robiłaś/eś, nie przejmuj się. Za pierwszym razem trafisz na pełny formularz aplikowania.
Customer Care & Administration Manager
Heimstaden Poland Sp. z o. o.
Warszawa
Warszawa, Masovian- offer expired over a month ago
- contract of employment
- full-time
- team manager
- full office work
Your responsibilities
Responsibility for solving all inbound customer requests with one touch
Responsibility for contract adjustments and changes
Building customer awareness of using self-service channels, through MyHome and other local customer interfaces
Support the development of the CMS in collaboration with dedicated teams
Face-to-face customer support, i.e. walk-ins
Tenant communication and settlement
Management of late payment processes
Organizing satisfaction surveys among customers, proposing solutions to support high performance
Ensuring security of customers' personal information in accordance with regulations, policies and procedures
Timely reporting
Creating and evaluation of customer relations procedures
Management of the company's office
Managing a team of specialists
Our requirements
At least 3 years of experience in leading a Customer Service Department and experience in leading a team – as a must
Very good knowledge of techniques for working with demanding customers, negotiation, presentation, analysis and process management skills.
Fluency in English, perfect Polish
Fluency in using MS Excel, Teams, Power Point
What we offer
Competitive salary dependent on experience and qualifications
Flexible working hours, home office
Private medical coverage for you and your family
Sport card
Well located, high class office
Stable employment based on full-time job contract
International working environment in the dynamic company
Participating in international projects
Benefits
private medical care
remote work opportunities
flexible working time
Heimstaden Poland Sp. z o. o.
We are Heimstaden.
We represent the very fast growing long-term property rental (PRS) sector and are already active in 10 European countries: Germany, Norway, Sweden, Finland, Denmark, Netherlands, Czech Republic, Iceland, UK and from 2021 also in Poland.
Because we have our roots in Scandinavia, our business and our values are focused on creating a friendly living environment for our tenants, offering high quality and well-designed housing and supporting the development of our tenant communities.
As an employer, we pay particular attention to giving our employees space for creativity, innovation and knowledge sharing. This is possible when we care about the good atmosphere at work, the balance between personal and professional life and the well-being of our employees!
Read more at www.heimstaden.com