sharing the costs of sports activities
Customer Care Advisor with German and English
- Opolska 110, Prądnik Biały, KrakówKraków, Lesser Poland
- offer expired over a month ago
- contract of employment
- full-time, part time
- specialist (Mid / Regular), junior specialist (Junior)
- full office work, hybrid work
- Immediate employment
- More than one vacancy
- CV is not required by the employer
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Develop and maintain relationships with customers over chat, email, and phone.
Provide outbound assistance when needed on stock issues, product recalls, or order updates.
Process e-commerce order changes, stock issues, returns, exchanges
Handle product claims, incl. ordering of replacement parts and receiving defective products.
Execute an organized, efficient, and structured working process.
Meet predetermined targets and represent the company in a professional manner.
Excellent written and verbal communication skills in German+ English
Previous experience in a customer-facing role will be a plus.
A problem-solving approach and ability to think on the spot.
An empathetic person, curious about parenthood/health/sustainability.
Excellent computer literacy.
What we offer
Performance and referral bonuses.
Full training – provided.
Additional benefits and discounts (health services and sport card.)
2 days off for volunteering
Open-minded management team promoting innovation, personal and professional development.
Employer: Pontica Solutions AD.
private medical care
flexible working time
coffee / tea
Our client BabyBjörn is a Swedish-based company that manufactures premium innovative and long-lasting products in 50+ countries, including the USA, Japan, and Korea.
Join our new Customer Care team in Krakow and make an impact. Be ready to learn, have fun, and be part of a team that simplifies the lives of babies and their parents around the world!