Oferta pracy

Customer Care Advisor with German and English

Pontica Solutions

6 3006 500 gross / mth.
  • offer expired over a month ago
  • contract of employment
  • full-time, part time
  • specialist (Mid / Regular), junior specialist (Junior)
  • full office work, hybrid work
  • Immediate employment
  • More than one vacancy
  • CV is not required by the employer
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Pontica Solutions

Opolska 110

Prądnik Biały


Your responsibilities

  • Develop and maintain relationships with customers over chat, email, and phone.

  • Provide outbound assistance when needed on stock issues, product recalls, or order updates.

  • Process e-commerce order changes, stock issues, returns, exchanges

  • Handle product claims, incl. ordering of replacement parts and receiving defective products.

  • Execute an organized, efficient, and structured working process.

  • Meet predetermined targets and represent the company in a professional manner.

Our requirements

  • Excellent written and verbal communication skills in German+ English

  • Previous experience in a customer-facing role will be a plus.

  • A problem-solving approach and ability to think on the spot.

  • An empathetic person, curious about parenthood/health/sustainability.

  • Excellent computer literacy.

What we offer

  • Performance and referral bonuses.

  • Full training – provided.

  • Additional benefits and discounts (health services and sport card.)

  • 2 days off for volunteering

  • Open-minded management team promoting innovation, personal and professional development.

  • Permanent employment.

  • Employer: Pontica Solutions AD.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • flexible working time

  • fruits

  • integration events

  • dental care

  • coffee / tea

  • drinks

  • leisure zone

Pontica Solutions

Our client BabyBjörn is a Swedish-based company that manufactures premium innovative and long-lasting products in 50+ countries, including the USA, Japan, and Korea.

Join our new Customer Care team in Krakow and make an impact. Be ready to learn, have fun, and be part of a team that simplifies the lives of babies and their parents around the world!

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