Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Customer Care Business Analyst (all genders)

zooplus Polska Sp. z o.o.

  • Pawia 17, Stare Miasto, Kraków
    Kraków, Lesser Poland
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment

zooplus Polska Sp. z o.o.

Pawia 17

Stare Miasto


Your responsibilities

  • Develop and provide dashboards, reports, and ad-hoc analysis for Senior Management, the Customer Care Team and IT.

  • Develop and provide the forecast for growth and staffing (workforce management).

  • Gain insights throught root cause analysis into customer pain points and derive recommendations for resolution.

  • Support Service Partners and other stakeholders with performance overview, benchmarks, and data-back recommendations.

  • Liaise with the Customer Care team, our Service Partner, and IT to understand their requirements.

  • Define and monitor business requirements and metrics via KPIs.

  • Listen actively to your peers and help them make data based decisions.

  • Drive various analytical projects in close alignment with your stakeholders.

  • Present and document your findings to Customer Care as well as to other relevant departments.

Our requirements

  • University degree.

  • Profound interest and good understanding in eCommerce and/or Customer Care.

  • Strong analytical skills, with a high level of attention to detail.

  • At least 2 years' relevant experience in an analytical profession.

  • Advanced SQL skills or similar.

  • Experience creating visualizations in Tableau or similar.

  • Solid analytical skills coupled with a passion for numbers and large amounts of data, as well as a creative problem-solving skill.

  • High degree of responsibility, self-driven, and independent working style.

  • Excellent written and verbal communication skills in English.

What we offer

  • 🐾 20% discount in our zooplus shop

  • 📖 Internal and external training

  • 🎈 Team events

  • ✈️ Two extra vacation days and days off on 24th and 31st of December

  • 🩺 Private medical care and life insurance

  • 🍽️ Multicafeteria system including Multisport card


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • no dress code

  • coffee / tea

  • parking space for employees

  • employee referral program

  • extra leave

  • sports card

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely or face-to-face at the office.

zooplus Polska Sp. z o.o.

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

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