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Customer Care Delivery Specialist in HR Services with English

Alight Solutions Europe Sp. z o.o.

Alight Solutions Europe Sp. z o.o.

Powstańców Wielkopolskich 13

Podgórze

Kraków

Your responsibilities

  • Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover the following topics: salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others.

  • Explaining how to use the online HR systems.

  • Investigating more complex cases.

Our requirements

  • Excellent English: C1 minimum.

  • Adaptability and attention to details.

  • Excellent written and verbal communication skills.

  • Self-motivation and willingness to learn.

  • Experience in Customer Service is a plus, but not required. We will teach you all you need to know.

What we offer

  • Salary: 4500 PLN gross.

  • Private medical care, life insurance.

  • Benefit platform (MultiSport card, tickets, vouchers, and many more).

  • Permanent contract and comprehensive rewards package.

  • Career Growth Opportunities.

  • Work-Life Balance.

  • Extensive ongoing training program.

  • Work in an international team.

  • Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence.

  • Opportunities to engage in many events, activities and charity initiatives.

  • Modern office with chillout zone in a convenient location in Kraków.

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • retirement pension plan

  • no dress code

Alight Solutions Europe Sp. z o.o.

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. We are Alight. Reimagining how people and organizations thrive.

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