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Customer Care Delivery Specialist in HR Services with French and English

Alight Solutions Europe Sp. z o.o.

Alight Solutions Europe Sp. z o.o.

Powstańców Wielkopolskich 13



Your responsibilities

  • Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover the following topics: salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others,

  • Explaining how to use the online HR systems,

  • Investigating more complex cases.

Our requirements

  • Excellent English: C1 minimum,

  • Excellent French: C1 minimum,

  • Adaptability and attention to details,

  • Excellent written and verbal communication skills,

  • Self-motivation and willingness to learn,

  • Experience in Customer Service is a plus, but not required. We will teach you all you need to know.

What we offer

  • Salary: 4500 PLN gross,

  • Language allowance: 2000 PLN gross,

  • Private medical care, life insurance,

  • Benefit platform (MultiSport card, tickets, vouchers, and many more),

  • Permanent contract and comprehensive rewards package,

  • Career Growth Opportunities,

  • Work-Life Balance,

  • Extensive ongoing training program,

  • Work in an international team,

  • Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence,

  • Opportunities to engage in many events, activities and charity initiatives,

  • Modern office with chillout zone in a convenient location in Kraków.


  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • retirement pension plan

  • no dress code

Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Russian and English located in Krakow, Poland (remote work possible).

As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery business group within Alight Solutions.

Alight Solutions Europe Sp. z o.o.

At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

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