Oferta pracy

Customer Care Manager with Hungarian

zooplus Polska Sp. z o.o.About the company

  • Kraków

    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Responsibility for operational managing of our external service providers/call center teams in the daily business,

  • Supervision of Customer escalations and resolving them from 3 level perspective within our CRM-environment,

  • Providing a structured response to customer queries on product/process optimization,

  • Observance of the country-specific process instructions and guidelines,

  • Daily KPI monitoring, KPI developments and target deviations checks,

  • Support with the development of customer care concepts and standards,

  • Making data-driven decisions, analyzing and improving current processes,

  • Close cooperation with Central and national Customer Care Managers (regular meetings, alignment, knowledge sharing),

  • Support with the development of Customer Care concepts and standards,

  • Overseeing all Customer Care communication channels including Social Media (Facebook, Instagram).

Our requirements

  • Native Hungarian, English working proficiency,

  • University or college degree,

  • At least 3 years of work experience in Customer Care area in an international environment,

  • Experience in working with external service providers would be a benefit,

  • Advanced knowledge in using CRM tool,

  • Professional background in e-commerce preferred but not a must,

  • Strong analytical and problem-solving skills,

  • Flexible and reliable team player with a passion for communication.

What we offer

  • Chance to become a part of dynamically growing international company

  • Training opportunities and professional development

  • Motivated multi-cultural teams and enjoyable work atmosphere

  • English and German language courses on company premises

  • Central office location

  • Full time employment contract

  • And… 4 extra days off 😊

  • Benefits

  • private medical care

  • flexible working time

  • corporate products and services at discounted prices

  • integration events

  • no dress code

  • coffee / tea

  • parking space for employees

  • employee referral program

  • extra leave

  • sports card

zooplus Polska Sp. z o.o.

Number 1 in Europe!

zooplus is currently the largest online pet store in Europe, which was founded in 1999 in Germany. The company operates in 30 European markets, generating net sales of almost EUR 1.8 billion in 2020. zooplus is listed on the Frankfurt Stock Exchange and is part of the SDAX stock exchange index of 70 small and medium-sized companies in Germany. Successes are also achieved in Poland, where the online store is one of the largest specialist e-stores with an estimated net sales of over PLN 700 million in 2020. The zooplus office in Krakow currently employs over 130 people, more than half of which are IT specialists . The zooplus development support center for the CEE markets is also located here as well as specialists from various business departments working for the development of the entire zooplus group.

Our employees are the key to our success!

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Job description

For our fast-growing business we are looking for an exceptional candidate based in our Polish office in Krakow to fulfill the role as a Customer Care Manager with Hungarian.

The team’s mission and your task are to ensure the highest customer satisfaction where we wow pets & pet parents every single day. We define service levels and guidance for our service partners.

Are you looking for an innovative Customer Care environment, a broad scope of work yet the opportunity to be in the driver's seat with full responsibility for your area?

Are you data-driven and do you want to deliver the best service possible? Do you tend to question the status quo and re-imagine how things can be done smarter? Do you insist on the highest standards and do you not settle for mediocre?

Then reach out to us!

At zooplus you are warmly welcome for who you are, no matter where you come from. We are a diverse and multicultural company with more than 50 nationalities. Join us and drive our success with your personal experience, your passion, your entrepreneurial thinking and your will to take over real ownership.