- Ul.Czerwone Maki 82 30-392 Krakow, PolandKraków, małopolskie
- Ogłoszenie wygasło 4 dni temu
- Rekrutacja zdalna
- Umowa o pracę
- Pełny etat
- Specjalista (Mid / Regular)
Department OverviewCustomer Care Service Desk is a single point of contact team for Motorola Solutions. Multilingual call, chat and email support for prospects, customers and partners in the following languages: English, German, French, Spanish, Italian, Polish, Russian & Hebrew
Monday to Friday: 7 to 19. Customer Care is part of the Centralized Managed & Support Operations (CMSO), working closely with Technical Support, Repair, Marketing, Channel Sales & Operations.
- An administrative role around our repair process
- Handle inbound email and portal support requests about repair requests; follow up with customers and partners by phone if required.
- Occasionally support the team with other processes and tasks if required.
- Book repair material authorizations. These are required before the customer can ship units to our repair depot.
- Correct repair quotes based on service contracts, release units for repair after quote approvals have been provided.
- Work with the repair centre on resolving issues around repair time, quality issues or shipping.
- Act as focal point and liaise with customers, partners, engineers and support managers
- Obtain a level of understanding of the whole Motorola Solutions’ product portfolio and solutions.
- Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible
- Fluent English, second language would be a bonus
- Good communication skills, both spoken and written
- Attention to detail
- Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
- Ability to focus on the issues and drive them to resolution
- Preference to work with repetitive processes and tasks
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:
- Competitive salary package
- Private medical & dental coverage
- Life insurance
- Employee Stock Purchase Plan
- Flexible working hours
- Strong collaborative culture
- Comfortable work conditions (high-class offices, parking space)
- Volleyball field and grill place next to the office
- Access to wellness facilities and integration events as well as training and broad
- Development opportunities.
Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (tj. Dz. U. z 2014 r. poz. 1182, 1662).