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Aktualne oferty pracodawcyCustomer Care Representative
Rockwell AutomationAbout the company
Katowice
Katowice, Silesian- Offer expired a month ago
- Remote recruitment
- contract of employment
- full-time
- specialist (Mid / Regular)
Your responsibilities
The accountability over various Customer Care & supply chain processes
Order management (entering new orders, order changes and cancellations) using i.e. Ariba Portal
Making sure to meet the Service Level Agreements & Key Performance Indicators, while Ensuring high quality of existing processes
Resolving issues related to handled processes - proactive problem solving
Making sure the instructions are updated & accurate
Customer Focus: Identifying and assessing customers’ needs to achieve satisfaction
Communicating with internal & external stakeholders
Addressing business issues in appropriate manner
Responsibility for the delivery of process innovations and continuous improvement initiatives/ideas
Participating in projects
Receives assignments in the form of objectives with goals and follows the process by which to meet goals
Our requirements
Very good verbal and written communication skill in English (min. B2)
Follow established procedures on routine work, requires instructions only on new assignments
Ability to multi-task, prioritize and manage time effectively
Being detail-oriented
Adaptable, can sense the urgency of tasks and can prioritize the tasks accordingly
Continuous improvement mindset: focused on identifying and implementing process improvements
Knowledge of Microsoft Word, Excel, Outlook
Experience in SAP, Oracle Right Now will be an asset
Adaptability to change as per priorities and business needs
Capability of handling dynamic work volumes on real time basis
Working hours: 8:00 – 16:00
What we offer
Creative environment
Friendly atmosphere
Professional trainings
Annual bonus
Global team
People centric
Language courses
Benefits package
Cafeteria system
Vacation & Christmas bonuses
Lunch fund
Rockwell Automation
Rockwell Automation is the world's largest company dedicated to industrial automation and information. We hire more than 23 000 employees in 80 countries. We have been on the market for 115 years, in Katowice for more than 20 and we are still developing on Silesian market.
Role Purpose: Global Shared Services team member who can handle daily operational tasks (mainly order entry) and support the organization with achieving its KPIs as well as report & implement continuous improvement ideas.
If you want to be a part of Rockwell Automation, use "Aplikuj" button and send us your CV in English.
Rockwell Automation creates the future.
Create it with us!
We kindly inform that this offer is conditional and chosen candidates will have to go through background check process, performed by an external company. In case of negative verification results, Rockwell Automation will be entitled to withdraw the offer without any consequences.