Oferta pracy

Customer Care Representative

Rockwell AutomationAbout the company

  • Katowice

    Katowice, Silesian
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • The accountability over various Customer Care & supply chain processes

  • Order management (entering new orders, order changes and cancellations) using i.e. Ariba Portal

  • Making sure to meet the Service Level Agreements & Key Performance Indicators, while Ensuring high quality of existing processes

  • Resolving issues related to handled processes - proactive problem solving

  • Making sure the instructions are updated & accurate

  • Customer Focus: Identifying and assessing customers’ needs to achieve satisfaction

  • Communicating with internal & external stakeholders

  • Addressing business issues in appropriate manner

  • Responsibility for the delivery of process innovations and continuous improvement initiatives/ideas

  • Participating in projects

  • Receives assignments in the form of objectives with goals and follows the process by which to meet goals

Our requirements

  • Very good verbal and written communication skill in English (min. B2)

  • Follow established procedures on routine work, requires instructions only on new assignments

  • Ability to multi-task, prioritize and manage time effectively

  • Being detail-oriented

  • Adaptable, can sense the urgency of tasks and can prioritize the tasks accordingly

  • Continuous improvement mindset: focused on identifying and implementing process improvements

  • Knowledge of Microsoft Word, Excel, Outlook

  • Experience in SAP, Oracle Right Now will be an asset

  • Adaptability to change as per priorities and business needs

  • Capability of handling dynamic work volumes on real time basis

  • Working hours: 8:00 – 16:00

What we offer

  • Creative environment

  • Friendly atmosphere

  • Professional trainings

  • Annual bonus

  • Global team

  • People centric

  • Language courses

  • Benefits package

  • Cafeteria system

  • Vacation & Christmas bonuses

  • Lunch fund

Rockwell Automation

Rockwell Automation is the world's largest company dedicated to industrial automation and information. We hire more than 23 000 employees in 80 countries. We have been on the market for 115 years, in Katowice for more than 20 and we are still developing on Silesian market.

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Role Purpose: Global Shared Services team member who can handle daily operational tasks (mainly order entry) and support the organization with achieving its KPIs as well as report & implement continuous improvement ideas.

If you want to be a part of Rockwell Automation, use "Aplikuj" button and send us your CV in English.

Rockwell Automation creates the future.

Create it with us!

We kindly inform that this offer is conditional and chosen candidates will have to go through background check process, performed by an external company. In case of negative verification results, Rockwell Automation will be entitled to withdraw the offer without any consequences.