Oferta pracy

Customer Care Representative

Booksy International Sp. z o.o.

  • Lower Silesia

    Lower Silesia
  • offer expired 2 months ago
  • contract of mandate, B2B contract
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work
  • remote recruitment

Your responsibilities

  • Helping and answering our merchants' requests from the US market via incoming phone calls and live chat

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times

  • Reporting some issues to Tech Support

  • Updating data in the computer systems

Our requirements

  • Fluent spoken and written English (advanced B2+ or higher)

  • Willing to work in a 24/7 cycle with flexible weekends and weekdays (shifts mostly after 2 p.m. and nights)

  • Strong interpersonal skills and service-oriented attitude

  • Adaptability and the ability to handle new and challenging situations in real time

  • The ability to work with an international team and adjust to different cultural standards

  • An interest in e-commerce

Optional

  • General business, communication or technology

  • On the job experience in customer service, tech support, e-commerce or any app-based company

  • Fluency in a second language (Spanish or Portuguese in particular)

What we offer

  • B2B or mandatory contract (um. zlecenie)

  • Competitive salary

  • Perks such as sports membership card and private healthcare

  • A job that matters

  • Unique experience and opportunity in the start-up industry

  • Extraordinary possibility for self-development ability to attend trainings in International environment

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • remote work opportunities

  • flexible working time

  • employee referral program

  • charity initiatives

Booksy International Sp. z o.o.

Booksy is a Polish startup founded in 2013, now based in San Francisco, offering an online platform for booking appointments and a business management system for the service industry.

We are one of the fastest growing Polish companies and an international leader in the beauty industry. We operate globally and have ambitious goals!

Booksy offers a dynamic work environment and great career opportunities for people with a variety of skill sets - from IT professionals to marketers to salespeople and customer service specialists.

Regardless of the position you hold at Booksy, you make a real impact every day on the product we offer our clients!

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