Oferta pracy

Customer Care Representative

FYTEO firmie

  • Warszawa, mazowieckie

  • Ogłoszenie wygasło 2 miesiące temu
  • Rekrutacja zdalna
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)
Customer Care RepresentativeNumer ref.: Warszawa

As a Customer Care Representative you will be a trusted partner to the Company’s Clients, and will be responsible for managing end-to-end process of successful orders delivery for (B2B) Clients.

If you are Customer Care professional looking for a development opportunity within a Company valuing open communication, positive working environment, and can-do approach– apply now!

 

Scope of responsibilities:

  • Building trust- based, professional relations with customers, assuring smooth communication with accuracy and timeliness
  • Being a key point of contact to customers - getting their feed-back and ensure the right level of customer satisfaction
  • Order processing in SAP system
  • Active cooperation with sales department
  • Assuring customer-related data, and documentation accuracy (documents, orders, etc.)
  • Freight and book the transport in cooperation with logistic partners, warehouses, and production plants (including non-standard or rush delivery requests)
  • Provide the supporting documentation regarding the deliveries
  • Resolving queries, complaints, and managing returns
  • Issuing invoices and cooperating with finance department regarding credit management on customers’ accounts

Required qualifications:

  • Proven experience within Customer Care area
  • Customer-oriented mindset and excellent communication skills
  • Attention to details and problem-solving attitude
  • Fluent English Language knowledge is a must
  • Knowledge of another European Languages (e.g.: German, French, Dutch, Italian, Spanish, Portuguese) would be advantageous
  • General understanding of supply chain would be beneficial

We offer:

  • Attractive compensation based on knowledge, and experience
  • Professional development path based on interests and skillset
  • Stable working environment
  • Advanced onboarding program
  • Attractive benefits package
  • Opportunity to develop within a team of professionals valuing open communication, culture of ownership, and knowledge- sharing

Ogłoszenie archiwalne