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Customer Care Representative with English

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 2018-07-04

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    KRM is a young, dynamic company that has grown rapidly in the last few years. As part of the ECCO family we bring an outstanding retail experience to customers across Europe. Together with ECCO, we work to provide our customers with the best shoes and the best service. We do this through a network of more than 300 fully owned stores in 20 markets and offices in all our European markets. And we’re still growing! Our success is built on a dedicated team of more than 2000 passionate employees throughout Europe.
    Customer Care Representative with English
    Location: Warszawa

    We are looking to recruit experienced Customer Service Representatives with great communication skills, who have a positive mindset and are/ will be passionate about Ecco’s products. You will represent ECCO to the outside world, and must build the company’s image together with your team, by providing unique customer experiences.

    Duties include:

    • Assisting customers with their inquiries regarding Ecco products, orders, payments, returns, claims and shipment
    • Educating and updating yourself with deep knowledgeabout the company and products
    • Taking part in training in customer service processes and best practices

    Skills and Experience:

    • Good interpersonal skills and ability to work as a team
    • Excellent communication skills both written and spoken
    • Strong customer driven focus
    • Experience with customer service (phone, email, chat etc.) is an advantage
    • Experience in using ERP and CRM –within Microsoft AX and Dynamics CRM is an advantage

    Language requirements:

    • Native or at least fluent in English is required
    • Additional language will be a benefit

    We offer:

    • The chance to grow your career in an international company with a globally recognized brand
    • A motivated environment created by passionate colleagues and owners
    • Attractive office in Warsaw
    • Salary package: competitive, based on capabilities

    Please send your application via „Aplikuj” button

    Check us out www.krm.ag