ACN

Customer Care Representative with English

ACNO firmie

ACN

52-443 Wrocław

Wrocław

ACN is the largest direct selling company of services in the world. ACN is present in North America, Europe and Asia-Pacific, offering consumer telecommunication services, nutritional products and exclusive skin care products. Working at ACN Europe means working in a dynamic and very international environment. At present, over 400 employees with over 30 different nationalities are working in our European offices.

Customer Care Representative with English

Miejsce pracy: Wrocław

For our client, a new energy start-up in Europe which offers end-to-end energy supply and services to domestic and SME customers throughout Europe. With a strong track record in the USA and Japan, this Energy company is looking to expand its services across Europe and is therefore looking for an enthusiastic, eager to learn and quick on their feet customer care agent for the successful launch of our products and services in several European countries.

Summary of the role:

The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers and Independent Business Owners (IBOs) by handling and logging all incoming telephone, chats, e-mail, written letters from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by our client. The Customer Care Representative is constantly aware of the fact that each time the customer contacts us it’s a unique opportunity to display care of the highest standards of our service and company’s image. As a Customer Care Representative the energy processes have no secrets for you. From Switching, meter measurement and energy bills, you know it all. And don’t worry if you don’t, we will help you get there.
 
We are looking for talented, customer orientated and ambitious people to join our rapidly growing business supporting our mission to become the UK's most customer service friendly supplier.

 

Major tasks:

  • Provide solutions to the broad range of written and verbal enquiries raised by customers. Seek to deliver a successful first contact resolution wherever possible.
  • Ensure that all customer enquiries are managed, resolved and closed within agreed timescales through a multi-channel (outbound) approach.
  • Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters and other contact channels.
  • Registration of all contacts in the computer system to build customer history.
  • Effectively communicate with other department or cross-border teams regarding customer queries/escalations.
  • Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling.
  • Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBOs queries.
  • Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available.
  • Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks.
  • Taking care of positive company’s image.

Required Skills & Experience

  • Computer literacy.
  • Experience in Utilities and Energy market preferred.
  • Knowledge of Energy industry data flows preferred.
  • Fluency of English is a must, other language is an advantage.
  • Hands on mentality.
  • Experience in a Customer Service environment.
  • Great verbal and written communication skill.
  • Excellent time management and negotiation skills.
  • Flexibility, engagement and responsibility.
  • Excellent attention to detail.
  • Willing to learn new subjects and acquire new skills.

Competencies

  • Working with people.
  • Persuading and influencing.
  • Your empathic skills are impressive.
  • Analyzing and Interpreting.
  • Delivering results and meeting customer expectations.
  • Achieving personal work goals and objectives.

 

If you are interested in this opportunity, apply for our job offer via Pracuj.pl

By clicking "Send" you are agreeing to the processing of personal data by Telecommunications Operations & Service Centre (ACN) located in Grabiszyńska street 251a, 53-234 Wrocław for the purpose of recruitment processe in accordance with the provisions of the Act of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ( Regulation (EU) 2016/679 of the European Parliament and of the Council). Data is provided voluntarily, at any time you are entitled to access, correct or delete it. Request to remove information means giving up part of the recruitment process. If you do not express such consent, please, do not click this button.

ACN is the largest direct selling company of services in the world. ACN is present in North America, Europe and Asia-Pacific, offering consumer telecommunication services, nutritional products and exclusive skin care products. Working at ACN Europe means working in a dynamic and very international environment. At present, over 400 employees with over 30 different nationalities are working in our European offices.

Customer Care Representative with English

For our client, a new energy start-up in Europe which offers end-to-end energy supply and services to domestic and SME customers throughout Europe. With a strong track record in the USA and Japan, this Energy company is looking to expand its services across Europe and is therefore looking for an enthusiastic, eager to learn and quick on their feet customer care agent for the successful launch of our products and services in several European countries.

Summary of the role:

The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers and Independent Business Owners (IBOs) by handling and logging all incoming telephone, chats, e-mail, written letters from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by our client. The Customer Care Representative is constantly aware of the fact that each time the customer contacts us it’s a unique opportunity to display care of the highest standards of our service and company’s image. As a Customer Care Representative the energy processes have no secrets for you. From Switching, meter measurement and energy bills, you know it all. And don’t worry if you don’t, we will help you get there.
 
We are looking for talented, customer orientated and ambitious people to join our rapidly growing business supporting our mission to become the UK's most customer service friendly supplier.

 

Major tasks:

  • Provide solutions to the broad range of written and verbal enquiries raised by customers. Seek to deliver a successful first contact resolution wherever possible.
  • Ensure that all customer enquiries are managed, resolved and closed within agreed timescales through a multi-channel (outbound) approach.
  • Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters and other contact channels.
  • Registration of all contacts in the computer system to build customer history.
  • Effectively communicate with other department or cross-border teams regarding customer queries/escalations.
  • Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling.
  • Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBOs queries.
  • Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available.
  • Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks.
  • Taking care of positive company’s image.

Required Skills & Experience

  • Computer literacy.
  • Experience in Utilities and Energy market preferred.
  • Knowledge of Energy industry data flows preferred.
  • Fluency of English is a must, other language is an advantage.
  • Hands on mentality.
  • Experience in a Customer Service environment.
  • Great verbal and written communication skill.
  • Excellent time management and negotiation skills.
  • Flexibility, engagement and responsibility.
  • Excellent attention to detail.
  • Willing to learn new subjects and acquire new skills.

Competencies

  • Working with people.
  • Persuading and influencing.
  • Your empathic skills are impressive.
  • Analyzing and Interpreting.
  • Delivering results and meeting customer expectations.
  • Achieving personal work goals and objectives.

 

If you are interested in this opportunity, apply for our job offer via Pracuj.pl

By clicking "Send" you are agreeing to the processing of personal data by Telecommunications Operations & Service Centre (ACN) located in Grabiszyńska street 251a, 53-234 Wrocław for the purpose of recruitment processe in accordance with the provisions of the Act of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ( Regulation (EU) 2016/679 of the European Parliament and of the Council). Data is provided voluntarily, at any time you are entitled to access, correct or delete it. Request to remove information means giving up part of the recruitment process. If you do not express such consent, please, do not click this button.

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