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Customer Care Representative with fluent Spanish or French

  • Wrocław, dolnośląskie
  • Specjalista
  • 2018-03-02

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

     ACN is the largest direct selling company of services in the world. ACN is present in North America, Europe and Asia-Pacific, offering consumer telecommunication services, nutritional products and exclusive skin care products. Working at ACN Europe means working in a dynamic and very international environment. At present, over 400 employees with over 30 different nationalities are working in our European offices.

     

    To further strengthen our team, we are looking for:

    Customer Care Representative with fluent Spanish or French
    Miejsce pracy: Wrocław
    ES/FR/03/2018

    Major Tasks:

    • Handling queries from customers and/or representatives solve these queries directly or escalate to the appropriate department within a set procedure, to maintain customer satisfaction
    • Registration of all contacts in the computer system to build customer history
    • Attend training sessions to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers
    • Highlight unusual situations fast and address to management for follow-up as necessary
    • Provide help and assistance to colleagues as needed as well as supporting other departments when needed.
    • Assist in various projects on an ad hoc basis
    • Effectively communicate with other departments regarding customer queries/escalations

     

    Knowledge and skill requirements:

    • Fluency in Spanish or French plus good command of English is a must
    • Effective and efficient communication skills
    • Professional telephone etiquette
    • Customer service orientated
    • Highly developed computer literacy skills
    • Excellent team working skills
    • High level of self-motivation to constantly improve personal performance
    • Previous experience in a customer services environment is an advantage

     

    ACN offers:

    • A stable full-time job (with 1 hour of fully paid break)
    • Full on the job training 
    • Cafeteria benefit system (Multisport card/ tickets to the cinema or other benefit from among 700 benefits to choose)
    • Private medical care and life insurance
    • Team events
    • Nice and friendly atmosphere 
    • Opportunity to work in a multicultural environment
    • Additional days off for years of service
    Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

    We are seeking candidates who are committed to learning new skills, are flexible and adaptable to change.

    If you are interested in this great opportunity send your application
    in English to email address:

    wroclaw.jobs@acneuro.com

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