Customer Care Representative with German

Your responsibilities

• Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.

• Invoices and credit memos – Create and send documents to customers manually and using special IT platform.

• Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request.

• Returns management and upgrades of devices.

• Handle service complaints from customers and/or sales representatives.

• Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales .

• Perform different analysis and maintenance of databases for customers.

• Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required

Our requirements

What we offer

Additional Information

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Purpose

Works in line with EMEA Customer Care teams to support the achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling.